Guest User
December 26, 2023
The Thermae Palace Hotel is exceptional, because of it's location and the history that is tied to the building. The rooms with view on the North Sea are, although slightly outdated, amazing. It was our second stay at the hotel, this time for Christmas, and although we don't have complaints about the hotel itself, our checkout was less pleasant. During the Christmas eve dinner, we orderer some extra drinks (not included in the menu). At the end of the evening we asked how we should pay for these drinks (booked on the room, to be paid immediately etc), and after the staff checked, they informed us that it was not possible to book the drinks on the room, but that they decided drinks were complimentary for our table that evening. Great, we thought, and we continued to enjoy the rest of our stay. Unexpected, but a nice gesture. However, upon checkout, they informed us that we still had an outstanding bill. Mistakes can happen, and we're happy to pay for drinks that we had, but it did leave a bad taste at the end of our stay. The staff at checkout was quite strict, and some sort of compromise would have avoided the negative tone at the end of our stay, especially since we're returning customers.