Guest User
March 7, 2022
I arrived at the motel room on Feb 17. It smelled thickly of cigarette smoke though it was allegedly a non smoking room. The blinds on the window were broken and a dirty torn sheet was thrown over a rod above the window. The toilet smelled of urine, the bed covers and I;;ow cases were stained, and there was dirt that looked like dried putty on the side table and on the floor along the edge of the baseboard, and tiles. The bathroom sink became quickly clogged and wouldn’t drain. I tried to get hold of the manager after arriving at the room and seeing the state but was told that she was away overnight and a neighbor to the property was helping out. I tracked this woman helper down, she offered me some “clean” sheets which turned out to be covered in brown stains and were even more disgusting and not usable. She then came to the room with bleach and gloves and attempted unsuccessfully to get rid of the urine smell. She also tried to fix the broken blinds eventually giving up when the rod fell off the wall.. Two doors down the man in that room had passed out on his bed at dusk, the TV blaring, his bedroom door wide open, and a chainsaw and long knife on the table outside his room. Needless to say I barely slept that night. I felt both unsafe and unclean in the room. In the morning I packed my car to leave, after trying to hunt down the manager who still had not returned. I ran in to a couple 3 doors down who said they were also disgusted by their room, which had a blocked toilet and other problems and they felt it overpriced for the condition. They were told when they complained to Ann they would get a refund. I told the neighbor helper I was leaving and why and she said she would pass that on to the manager. The next day I got hold of Ann, who does the bookings on the phone, explained the situation, asked for a refund, she dismissed my request, and hung the phone up on me.