Guest User
November 18, 2024
Very bad experience. In one sentence, if something goes wrong, no one can help.
Self check-in➕No staff is a disaster. We have medicines that need to be stored in the refrigerator, but there is no refrigerator in our room on the entire floor. We only found out after the cleaning staff showed up early the next morning and asked a few questions. It's so funny that people who really need a refrigerator don't have one. I don’t understand why this hotel has the nerve to charge the same price? ? ?
If you can't find anyone, you can only go to the bar on the first floor to find the barista, but they are not receptionists, and they don't understand some things. Thanks to their help later, I was able to store my medicine in the refrigerator. When I checked out on the last day, the bar wasn't open yet, so I couldn't get the rest of my medicine. After a stay, in the end, I had to pay for the medicine myself.
Usually when something happens, I contact the staff through the app, wait for a wordless reply, and spend the price to beg for help. The funniest thing is that the phone number left by emergency has not been answered for a day.
Burn some incense before coming to this hotel. If something happens, no one can save you.
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