gretchen
September 26, 2023
This hotel was not good. The desk staff was nice, but the rest was bad. There was a pervasive smell of pot everywhere—inside and out. The ice/vending room was so overwhelming, I had to abandon my attempt to get ice. The room seemed clean at first glance, but when you looked at things closely, not so much. The mattress was so stained you could see the stains though the sheets. The sheets were stained. The towels were stained. The water was yellow (which may be Kalamazoo, not the hotel). I only had my room cleaned once and they didn’t actually do much. As far as I could tell, they emptied the trash. They didn’t make the bed, they didn’t give me more towels. Really an unsatisfactory experience.