Holiday Inn & Suites Kalamazoo West

Busy weekend in Kalamazoo and they only had one person working the front desk. Had a line out the door. The manager came out to help with something, helped then disappeared. Lobby was busy, person at the counter kept interrupting check ins to ring people up for drinks and snacks. Rather then finishing with the person who was there first. Elevator was out of service. Stairs are only available by accessing outdoors.

We were charged a fee for extra people. 2 adults and 2 kids in a room with two beds. Thats not extra. I tried to get this fixed and holiday inn said they don’t even have a charge like this and this is a fee ******* charges? We found adult ticks crawling on the bed. The elevator was broken and you had to go outside to use the stairs. The pool had been broken and was cold. We wont be booking through ******* or using the holiday inn again.

Our room wasn’t available for check in but then it was, only one elevator was working and they ran out of clean towels but other than the hotel was clean and sufficient for our stay.

Property a bit “worn”. Larvae of some creature on the walls, crumbs, hair and other stuff under the bed.

This was my 2nd time staying at this hotel for work. What a difference a week makes?! This time around, the best attribute was the bistro, which was hospitable and pleasant. The food was okay, but the kind hospitality made the experience better. As for the room, there were so many disappointments. When my daughter and I initially entered the room, it looked like it was recently used as a break room or staff lounge. The small desk was pulled out between both beds with the chair behind it facing the door, a butt dent was noted on the 2nd bed, and a rubber glove was lying on the floor near the window. Since I had to prepare for work, I didn't bother calling front desk. Instead, my daughter and I used our own disinfectant products and sanitized the room to our comfort. Once done, we noticed a sizable beetle in our window. So, I took the critter out using my disinfectant spray and prayed it wasn't accompanied by family/friends. After learning I didn't have to report to work that night, my daughter and I decided to have dinner at the bistro. Her caesar salad was good, but my veggie wrap was okay. It was kind of bland. So, I ate half and decided to store the rest in the refrigerator in our room. Well, the next day, we went out for groceries only to learn the refrigerator has been broken the whole time. However, front desk moved rather quickly to replace it, which was really nice. It's hit or miss with any hotel nowadays. Not a bad spot, just time of day matters with hospitality.

We were greeted at the door upon arrival, very secure atmosphere. All the workers were kind & accommodating. Pool is accessible and check-out is amazingly at NOON!!! We'll be back again.

I choose the hotel because of the Amenities and when I got to the hotel the Amenities were not available. There was no offer for a discount or no apology for the misconception. Other than that hotel was spacious and clean

This property was convenient and affordable for our stay. I would stay again

Front desk clerk was nowhere to be found. Waited about 20 minutes with other guests and finally someone went to the hotel next door and got their front desk clerk to come over. Pool thermostat was broken so the pool was too cold for kids to swim in and thats the only reason we booked a hotel. Elevators were very dirty and one of two available was out of service.