wongjonathan
March 28, 2025
I arrived on March 19 between 6 pm and 7 pm. The main entry was blocked, and I could only see a sign on the side door instructing guests to do a self-check-in to obtain a passcode for entry. Fortunately, a resident came out of the side door and let me in. A female staff member was there but seemed busy playing on her phone and did nothing to help.
Later, I found out that the front desk staff should have been available to open the main door until 10 pm (see the screenshot).
The next day, the front desk staff was replaced by a man who was more responsible and provided good service. I requested an extra pillow, as the ones provided were too thin for us.