Anonymous User
February 10, 2024
As a senior member of Ctrip for many years, with many years of booking experience, and traveling to Japan, I have never encountered such a terrible experience. 1⃣️Contact the hotel in advance to ask for a higher floor. Finally, they arranged a third floor for me and replied that the system automatically arranged it. So what is the point of contacting me in advance? 2⃣️There was a problem with the hotel facilities. I had to turn on the lights to charge. I contacted the hotel but didn’t reply, so I couldn’t sleep all night. I couldn’t stand it anymore at around 5 a.m. and then I slept for a short while. 3️⃣Because I didn’t have any rest, I had a headache. I had symptoms of eye pain and heart pain, so I applied for early check-out and was not responsible for subsequent unoccupied fees. The hotel admitted that there was indeed a problem with their facilities, but refused to apply; 4️⃣The hotel arranged for me to move to the second floor, and the floors were getting lower and lower, and I What I asked for at the beginning was contrary to my initial request, and the problem of facilities has not changed. At 12 o'clock in the middle of the night, I finished washing clothes and found that there was no clothes drying rod in the bathroom. At first, I thought they would deliver it in time, so I thought about it and forget it, but the result was that I was told to let it go. I dried my balcony and the missing items were delivered the next day. I disagreed because they were all clothes that I needed to wear the next morning. Finally, she asked me to go downstairs in the middle of the night to find the key to open the original door, and asked me not to touch the room. It had been cleaned. Please, who is so tired in the middle of the night and has not rested all day and night to go to other places to toss; 5️⃣The photos of the room are all It's a lie. It's not that big or clean at all. The point is that no matter what happens, the store's first concern is her order, not whether you need help.
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