Anonymous User
April 22, 2024
My family of three adults recently stayed at 川 House for five nights, drawn by the offer of two double beds in one room. Nevertheless, unlike the experience described in previous reviews, my own experience there fell short of expectation.
The property itself is new, and its location is convenient, laying in the middle of two train stations. But the neighbourhood is very quiet in the evenings. The proximity to the train rails—just 30 meters away—means that rooms on that side of the building are rather noisy.
The amenities at 川 House are virtually non-existent. Aside from a small seating sofa area at the entrance, there are no common spaces, no reception desk, no dining facilities, and certainly no gym or swimming pool. This lack of amenities was particularly inconvenient when my son needed to make a private phone call and had to resort to the small corridor for privacy.
What I found truly disappointing was the complete absence of basic housekeeping services. For four days, our room went without cleaning; towels remained unchanged, the toilet and floors were not cleaned, and trash accumulated. It was only after I raised the issue on the fourth day that any attention was given. The in-room trash bin was woefully inadequate for three adults, even for just one night of stay.
In a pre-arrival email, I noticed that while it didn't mention room cleaning services, it did reference a garbage bin on the ground floor for guests' use—a detail that hardly justifies the lack of in-room waste management during a stay.
Additionally, guests should be aware that the checkout time is at 10 am. Although the property description mentions luggage storage, this is simply an unsecured, unattended space near the hotel's entrance. I was informed that a locker adjacent to this area was available; however, it measured only about 30cm in height, rendering it useless for storing luggage.
For travelers who are not perturbed by the issues I've outlined, 川 House may still be an option to consider. But for those who value their comfort and convenience, I'd recommend paying a bit extra for accommodations that offer on-site staff, basic amenities, and regular cleaning services, even if it means staying in a livelier area.