Waldorf Astoria Osaka

The most AMAZING service we ever encountered from one of the finest groups of talented ladies and gentlemen in the hospitality business! The highly skilled leadership team of Ari, Jacquelin and Blanche transformed our stay into the MOST UNFORGETTABLE experience in all our years of travels. Throughout our stay, we felt more like part of their family than mere hotel guests. Shout out to Moe, Sayaka, Minami at Jolie, also Toki and Tomoko. We loved our time there so much that we chose to extend our stay. The brand new Waldorf Astoria Osaka literally just scored the highest mark in exceeding any of our expectations and beyond. If it were possible to give this luxurious property more than five stars, I would do so without hesitation.

My family and I stayed here a few days after opening. We had a fantastic stay. The hotel was gorgeous, clean and modern. The staff were WORLD CLASS. Everything was perfect from the moment we checked in until we left. This is an EXCELLENT choice in Osaka. We will definitely be back in the future.

I had a very bad experience at the hotel today. The room of the newly opened hotel smelled very bad. I asked the staff to send an air freshener to the room at 3pm. I wandered around outside for 3 and a half hours, thinking that there would be no strong smell after returning to the hotel. When I returned, I found that the air freshener was not delivered to the room. The night turndown service was even more ridiculous. They just made the bed, neither took out the garbage nor cleaned the coffee cups nor replenished the drinking water. The slippers were placed at the door of the room instead of by the bed. I went downstairs and communicated with the hotel staff and became even angrier. This hotel really redefines the definition of luxury hotels.

I booked a King Deluxe room as a diamond member. A couple days before check in I was upgraded to a King Corner Suite. The finest upgrade I’ve ever received!! This was already proving to be an amazing stay before check in even began. The room itself was simply fantastic. I was beyond thrilled to be on floor 38, the top floor. The room was spacious, clean, attractively designed, and featured a splendid view of Osaka Station and the southwestern area. Evening turn down service was always performed perfectly and set the mood for a relaxing and intimate evening. Most of the room can be controlled via tablet and while the WiFi temporarily cut out the tablet room controls one day, it was settled later in the day and was a minor issue. I really appreciated the floor-to-ceiling windows surrounding the bedroom and I would fall asleep to the city view every night. The hotel itself is also amazing. Spacious halls with an attractive lobby and ample staff everywhere. I rarely was able to approach an elevator without someone attempting to get it for me. The hotel is located in the new southern portion of Grand Green Osaka. The easiest path for me, when approaching from Osaka Station, is to follow the signs to the Umekita Underground Exit and head towards Exit 2 however do not take that exit and keep right towards the illuminated Grand Green Osaka sign. You can either take the escalator there to ground level and continue or remain underground while following the signs to the Waldorf Astoria Osaka. I have included a picture of this underground entrance which spares you the bother of crossing streets or navigating overpasses. The hotel is basically right next to Osaka Station with the subway Umeda Station right next to that so it’s a simple process to access the rest of Osaka from there. I enjoyed daily breakfast at Jolie Brasserie on the lobby level. Breakfast consists of a menu with western and Japanese options in combination with a buffet. The western options tended to be savory egg dishes such as Eggs Benedict or omelettes as well as sweet options such as waffles, pancakes, or French toast. The Japanese options were usual Japanese set trays such as grilled fish with rice, vegetables, miso soup, and various local or seasonal side dishes. The buffet had a decent amount of offerings including breads, fruit, yogurt, salad, soup, etc. however the Conrad Osaka still has the title for the most luxurious selection for their breakfast buffet. I also checked out the bar Peacock Alley which can be accessed from the lobby level. As expected of the Waldorf Astoria, they had the usual Rob Roy as well as a local variation using Japanese alcohol and flavors. Diamond members enjoy 2 drink per night tickets due to the lack of an executive lounge. I’m glad to see the Waldorf Astoria brand finally come to Japan and was happy to stay near opening. This is definitely the newest luxury hotel and the room experience was the finest I’ve had thus far. I would be privileged to s