Albergo Diffuso Mannois

This hotel is an absolute disgrace, and I wouldn’t recommend it to my worst enemy. From the second we arrived, it was clear the place is run with zero thought for guests. The property is chopped up across five different sites, yet they only have one buggy for transport. We were dumped at a car park like luggage, dragged to reception once, and that was it. After that, we were left to fend for ourselves. The receptionist was appallingly rude — unhelpful, dismissive, and arrogant enough to interrupt our check-in for someone else. She didn’t even bother giving us basic information. Instead, we were left sweating in the heat, hauling our own bags, while she simply walked away. The level of incompetence was staggering. The room itself was an insult. Cramped, suffocating, and clearly hidden from their website because no sane guest would ever book it if they saw it in advance. The so-called “amenities” were laughable: dirty glasses, no complimentary water, and barely enough toilet paper to last a single night. We literally had to hoard some just to force the cleaner to leave more. The Wi-Fi didn’t work at all — so much for a “premium” stay at an eye-watering price. Their restaurant? A joke. Hugely overpriced, pathetic portions, and you’re paying for the view, not the food. Breakfast was the only thing worth mentioning, and even then, don’t dare ask for room service — it doesn’t exist. We asked for ice and it took nearly an hour to arrive. How a “4-star hotel” can’t deliver ice in less than an hour is beyond embarrassing. Mid-stay, they had the audacity to ask for feedback. We told them how dreadful everything was. What did they do? Absolutely nothing. At checkout, we were greeted once again by the same rude receptionist, who couldn’t even be bothered to fake politeness or ask if we’d enjoyed our stay. Spoiler: we hadn’t. Yes, the beach is nice — but if the only thing a hotel has going for it is the view, you may as well pitch a tent outside and save yourself the money. At least then you won’t be insulted by dirty glasses, absent service, and staff who behave like they’re doing you a favour just by existing. In short: this place is a scam masquerading as a 4-star hotel. Don’t fall for it. Save yourself the money, stress, and disappointment. This was one of the worst hotel experiences we’ve ever had — and that’s saying something.

Our stay at this hotel was a major letdown, and I would certainly not recommend it to others. Upon arrival, we discovered that the hotel is spread across five separate sites, and only one buggy was available to transport guests. We were picked up from a car park located about a 15-minute walk from the main reception ( the only time we were transported in the buggy). The check-in experience was particularly poor: the receptionist was unhelpful and far from welcoming. She interrupted our check-in to serve another guest, which led to key information, like the Wi-Fi password being missed. We also had to load and unload our own luggage from the buggy in the blazing heat, whilst the receptionist just walked off. The room itself was VERY small, cramped, and disappointing and unsurprisingly wasn’t featured on their website. Basic amenities were lacking- there was no complimentary bottled water, and we were expected to pay for it. The water glasses provided were dirty, and there was very limited toilet paper. We actually had to hide some just to ensure the cleaner would leave more toilet roll the following day. The Wi-Fi didn’t work at all in our room. Not what you’d expect when you are paying a vast amount of money per night. We were encouraged to book the on-site restaurant (I’ve written a separate review for that), but it was overpriced with small portions - you’re essentially paying for the view, not the food or service. Breakfast was the only highlight of our stay. That said, don’t expect any room service - it doesn’t exist, apparently due to their having just one buggy. We requested ice and it took nearly 50 minutes to arrive…. The hotel requested feedback halfway through our stay, but nothing was done to address the issues we raised. We had expressed how utterly disappointed and upset by our stay we were. Upon checkout, we were met with the same receptionist from day one - still unfriendly and not even courteous enough to ask if we had enjoyed our stay. While the beach was lovely, the overall experience fell well below expectations for a 4-star hotel. Basics like soap in the public restrooms and a pizza larger than a single slice shouldn’t be too much to ask…. In short: wildly disappointing, don’t recommend staying.