Laura P
June 5, 2025
Overall a great holiday. The Hotel staff are lovely and friendly, Most spoke basic English and when faced with an occasional language barrier, Google translate came in handy, any issues were instantly resolved! Fantastic pool area with slides, the staff work endlessly to keep it clean. At the beginning of the week only 2 slides were open at a time for short periods but towards the end all slides were open all day long minus an hour for lunch. We came over the UK may half term, the first half of the week is still out of season, with it picking up from the start of June. We found towards the end of the week we had access to a lot more. When booking through Love holiday it wasn't made clear in order to access everything advertised, you have to be ultra inclusive or the activities come at additional cost, this option isn't offered when booking. However this was easily rectified at check in with the additional cost of £86 to upgrade (1 adult and 1 Child). all Activities need booking through an app which can only be done once checked in. Buffet food was okay with slight changes each day. I personally think there needs to be a better choice aimed for children, With a fussy eater we did struggle some days for food, there was a lot of children with just plain pasta. With ultra inclusive you can book meals to eat at select restaurants. We found the service in these to be slow and you tend to be forgotten about. In the Italian after being shown to our seats we were left for 55 minutes before someone even came to take our drinks order, this was only after we complained to the manager after seeing tables who came after us being served their food. it took over 2 hours before we even received our mains and the restaurant wasn't even busy!!! we chose to walk out in both the Italian and Grill before desert due to the issue of being ignored and forgotten. Overall we did have a lovely week stay and would 100% return back. I would just advise before booking to look into their seasons and see what's on offer for that time of year as their main season with everything open is mid June to Mid September.