I want to express my gratitude for the efforts that Jada at the front desk made to make my stay comfortable. After one night of being constantly awakened by an older a/c unit cycling off and on (and loud!), I went to her the next day to express my dissatisfaction. During a not busy time, she left her station to examine another room and check out its newer a/c unit. She had me go take a look at it, the a/c was whisper quiet, and she made the room change for the remainder of my stay. What a difference. I slept so well. I can't thank Jada enough for what she did to ensure I had a comfortable stay. This hotel really needs to replace all those old units now, not replace them one at a time as they age beyond repair. One has to be a really sound sleeper to put up with the noise they make.