Hotels Near National Trust - Ormesby Hall in Ormesby

It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement. Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing. We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act. This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it. The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing. No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping. This places lacks staff that care or take pride in their work. The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath. Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front. Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.

The service was very good, got checked in early with no issues. The rooms are standard but warm and very clean and comfortable beds. The breakfast was good a good selection. Never got bar food so can't comment but the staff were all very helpful and polite. Would stay here again.

It suited our needs. The place itself is ok, Mary the lady in charge was great. The place itself was really tatty and needed some money spent on it. Doors not fitted properly, no carpet on the stairs. Paint coming off the ceiling. Wires everywhere in the room.

My daughter and I stayed here whilst doing the Coast to Coast walk. What impressed us most about the Hotel was the staff. Mandy on Reception was amazing, she seemed to have many other duties too. My daughter had blisters and Mandy provided her with dressing that eased her problems. The food here was also amazing , obviously lucky enough to have a really good team in the kitchen. The young lad (good at maths) behind the bar was charming and Kate serving on was wonderful. Tracey on duty at Breakfast was a hoot, reminded me of Victoria Woods. I do hope the Manager appreciates how lucky he is to have such a good staff working for him. Nice to learn the new owner has many innovative ideas regarding environmental issues too.

We always stay here but has been a while There has been a lot of change the bar has been extended it is beautiful very comfortable feel at home in these surroundings We stayed in deluxe double which has a beautiful sea view, spa bath bed was so comfortable logged into Wi-Fi no bother bedding very clean Now for the staff who are the making of this hotel very friendly nothing is too much trouble they are a credit to the owner who herself is so friendly and welcoming Breakfast is the best we have had anywhere, also had evening meals which are perfect Thank you Claxton we will be back

I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff

A newly fitted friendly very clean venue that was highly recommended. I have had to significantly update my perceptions of Travel Lodge