Hôtel Mercure Orléans Portes de Sologne

Hotel part of golf club. Small rooms for two people no fridge no tv working Meant to be 4 stars it’s not Breakfast tea not provided only earl grey. If you ask you get one tea bag and have to pay for more No milk provided you have to ask. No suitcase stand Big shower really nice Food. We were in a group tour good starter main meal chicken with six potatoes no veg Nice dessert Staff stressed place full of other parties Morning breakfast crowded again staff stressed out did not answer your questions so understaffed for the amount of people Bar area taken up with golfers no seating away from bar. Outside area good if sunny. Would not give this 4 stars.

The Hotel itself is quite nice, pretty setting, staff we spoke to were nice, rooms okay, a bit dated and need updating, but the food is awful, the waiting staff rude, as a transit hotel its fine, but dine out with the Hotel to avoid the food.

Booked last minute for one night to break up the road trip home, paid £160ish for the privilege. Positives: Receptionist and barman were friendly, room was very spacious and linen clean. Negatives: Cheap uncomfortable bed, room may be spacious but feels soulless due to no pictures on the walls and furniture felt more appropriate for a hostel. Overall the room was clean until you look at the bathroom floor which was utterly filthy, more like something you’d see in a public WC. Very large but very old Samsung TV’s, not connected to WiFi so couldn’t log in to Netflix or even screen mirror from phone, so French TV it’ll be to relax then….oh and despite having two TV’s in the room one had to be unplugged as the remote worked both at the same time, genius. Finally the hotel corridors smell like an EasyJet flight returning from Magaluf (I imagine). Thoughts and msg to Mercure; Just because it’s a ‘business’ hotel doesn’t mean customers don’t want home comforts, buy some more pillows, pictures for the walls and upgrade the 10 year old TV’s. While you’re at it how about a headboard covered in fabric & foam so you can sit up comfortably in bed?? Finally I think it’s great that French hotels are so pro-dogs, we really struggle to find places to stay in England with ours but if your going to let people bring them you have to expect accidents so perhaps having your corridor carpets professionally cleaned once in a while might help to ensure the smell of caca goes away??? Peace.

The hotel is lovely but my praise is for the manager. Our car got damaged by the amazing hail stone storm and the manager was so helpful. She made lots of calls for us and really did her best to get us out of trouble and back on the road. Well done.