The room was nice but a little stale smelling and needed an open window when we first arrived. Requesting kitchen stuff (just dishes, utensils, cups no pots or pans) was troublesome; an employee had to quickly hand wash what the hotel had left to be able to give us. The offered limited breakfast of coffee, oatmeal, muffins etc, was not stocked the entire time of our stay and we ended up getting Starbucks from down the street.
All of the employees were very kind, gracious, thoughtful and gave no issues. But it felt like the management or how many employees are on staff at one time was lacking.
Again, every employee we encountered went above and beyond and were incredible. But the management and infrastructure being able to achieve everything the hotel offered was lacking. It's not an employee issue at all.