Crowne Plaza Hotel Orlando Downtown, an IHG Hotel

The room was nice . We enjoyed our stay and check in was very smooth

The pool was dirty, it has mold, something black like mucus, there were lizards everywhere and we couldn’t use it. They told us the breakfast was continental and they charged full banquet price. The room was ok but the shower sprays the water everywhere, The windows were dirty.

Staff were completely unprofessional, I had a reservation for two nights with two different bookings, during check in I explained and Tina who was at reception desk ensured me that all was good , to my surprise on second day the room key was deactivated, and then at 11:00 pm a security guy knocked at my door and asked n a very impolite manner he asked me to go to reception to add my credit card on file. Nevertheless I went to reception, Tina , same receptionist who had checked me in , was at counter, checking some files and she ignored me staying right in front of her , then she passed by me without a word, there was another guy at reception and he was also impolitely asking for my credit card, all of this is a mess because my room was fully paid when I booked the room, I am a gold member and they had my credit card info from last night reservation, when I asked the guy why they knocked on my door at 11:00 pm, he impolitely said because they did not have my card info on file, was really rude and unprofessional, even no opology for the mess they did. Hotel was under construction, very noisy and not clean, inside the room there was no hand soap and no shampoo, the shower floor was full of water and drainage system was not working , Overall as a frequent traveller with gold rating, it was the worst hotel I have stayed, will recommend my colleagues also not to book this cheap hotel anymore

Nice enough hotel but they were doing remodeling so there were some issues. The hallways were dusty and I had a problem with the hot water in the bathroom.

Didn’t have hot water for multiple days and my AC unit started screeching at 3 o’clock in the morning so I had to change rooms.

Just your average hotel stay. Silly to have to have $50 charge to your bill and they charge you $21 just to park overnight for one night… love being nickeled and dimed…

After traveling all day check in and there was no hot water and no toilet paper in the restroom. The next day the water was completely turned off. Management slipped a note under our door about the inconvenience of water shutting down after the fact but we should have been warned at checked in. A couple of young construction workers was playing in the elevator. It took 3 rounds of calling the elevator before we could downstairs without these young men (workers riding the elevators up/down). Horrible experience won't be staying her ever again!

Shuttle service was excellent J.J made sure we were taken care of dropping off and picking up. Front desk staff was friendly and very accommodating for an early checkout in. Breakfast was nice and the servers were great. We used the hot tub to relax and it was wonderful!