Condos Hotel Lion d'Or

My husband and I were pleasantly surprised with the studio unit, It was spacious and very clean. We would like to return one day. Magog/Orford is a lovely place to visit. We enjoyed looking at the Halloween decorations outdoors.

Asking for 95 dollars (+ taxes) for cleaning is not acceptable when you find a layer of dust on the furniture! The whole place is incredibly dull. Renovations seem to be going on but the carpets are a disaster. The 'kitchen' was a bit of a joke, for ex. : only one small glass and 2 tea-spoons.... But the bathroom was clean, the shower system excellent (once we managed to work the knob which was stuck on the highest temperature), and the bed confortable. We needed to be in the area but wouldn't go back for pleasure...So the 3 year no-return ban is no problem at all!

Exchanged into here with our time share points and got a studio suite. The staff where there at sign in on the Sunday but after that no one is around till the following weekend. We gave them a list of things that needed fixing and for more supplies on the Sunday after an hour of checking in. Here are some things we told them. Only one glass to drink from. No kettle to boil water. Toilet was loose on floor. Blinds were broke. There was a floor lamp with the complete socket hanging out with the two wires exposed. There are no dressers for your clothing anywhere. Other than these and a few other things like the pool was not open and the gardens were a mess, our stay was quiet and the location is great.

The whole front of the resort has last year's growth of weeds still there. Grass at the rear entrance to units was never cut and full of dandelions. Pool was never opened until our last day when guests with kids showed up. Pool and hot tub were filthy with lots of debris. When we booked we were quoted a $95 cleaning fee per stay but were gouged for it per week. There were only 2 glasses, a juice glass and a highball. Never got another one until day 11 of our 2 week stay. Noise from other units heard at all times. There was no oven-proof microwave dishes. BBQ had to be used as there was no stove and they were just filthy with crude from last year so we had to fry all meals. No "Info Book" present to explain use of things in unit or helpful info on restaurants, attractions. Found 1 in rotunda on day 11. No one was present in reception during the week, only on registration day on weekends. No phone in unit or anywhere in resort for emergencies. We did not have a cell phone ant there are none in town anywhere. Very unsafe feeling.