TownePlace Suites by Marriott Hotels in Oregon

Sandy the ”Breakfast Ambassador” was extremely rude. She talked to another employee in the main lobby dining area about guests and employees making guests uncomfortable. She complained that staff on 2nd/3rd shift weren't stocking items, moving tables, etc. very loudly. She also complained to all the guests that my autistic son (4 years old) spilled his cereal onto the carpet and that it was a result of bad parenting. Needless to say, I was very upset at the comments. I had even offered to clean up the mess. There had been a birthday party the night before which she complained about loudly, even though those guests, I walked through the lobby during their event, were extremely polite and not loud at all. She ruined what otherwise was a good experience and will prevent me from recommending or returning to this motel. I reported to the desk staff at checkout and they were very nice. I feel bad for them because this employee is ruining repeat business and I hate to see the bad reviews due to a rude person. I understand service industry jobs are demanding and guests/other employees can be hard to deal with, but there are break rooms. Talking about people in front of guests is extremely unprofessional and unnecessary.

Boasting a convenient location close to the Toledo area, Hampton Inn Toledo/Oregon offers easy access to shopping, restaurants, local businesses and attractions. We will be happy to assist in arranging transportation for you to get to the airport or around the city.Feel at home in your guest room with such amenities as microwave, mini-refrigerator and free WiFi. We also offer accessible rooms with all the standard amenities plus a variety of accessible features. Our Oregon, OH hotel welcomes families with children and has a large inventory of double queen rooms and king rooms with sofa beds. We will also give you recommendations on family-friendly restaurants and attractions.Enjoy complimentary hot breakfast buffet daily, including freshly made waffles, oatmeal, fresh fruit and a variety of hearty hot selections. The hotel also has an on-site 24-hour Suite Shop stocked with snacks, beverages and sundries. Make sure to stop by the front desk for some insight tips on restaurants and bars.Keep fit in the fitness center with cardio, strength training and balance equipment. Refresh in the indoor heated saltwater pool or relax in the hot tub. Host your next briefing in one of the two meeting rooms, that can be combined to accommodate a meeting or social event for up to 99 guests. Friendly service, clean rooms, comfortable surroundings, every time. If you’re not satisfied, we don’t expect you to pay. That’s our commitment and your guarantee. That’s 100% Hampton®.

The hallway and room carpets are stained black. The TV would not work. I tried everything possible to get a picture and the sound, including checking the wall cable connection, which was broken and hanging out of the wall, and the HDMI inputs. I attempted to phone the front desk only to find the phone not functioning, not even a cord attached. Safety violation. At that point, 10:30 pm, I figured what’s the point and went to sleep. At 02:30am I was woken by a horrible screeching noice. I figured it was the TV doing something or the AC unit. Neither one of these were the problem. After 3 minutes it stopped. I went back to sleep and again at 03:00am it started all over. This time the little.clock radio on the nightstand was the issue. The cord in the back was barely attached and when you moved it it would screech, loudly. Fire hazard. When morning finally arrived I wanted to just shower and leave. Well, that was not pleasant either. The tub backed up so there I stood in nasty calf deep water. I should have guessed that was going to happen when I watched the water drain slow before I got in. After quickly finishing, I was drying off and noticed a peanut butter like substance splattered on the side of the vanity. I quickly threw on clean clothes, packed my stuff and left. Yes, I could have gone to the front desk and told them all about it. However, the front desk clerks can’t refund your money or even fix those problems, and just don’t care. With that being said, I did leave a complaint with the corporate office and I’ll even call them. I’m also not checking into this hotel again. I gave up a non refundable night, $1110.00, to stay else where. You may check into this hotel and have an absolute wonderful experience. I hope you do. All I know is what went wrong for me.

Hotel was very clean, housekeeping great. Front desk personnel fair when they could be found. Signage for what driveway to use on Navarre is horrible as hotel sits far back from road behind other buildings and very easy to pass by without driveway marked. Hot Breakfast was till 9:30 and was fresh & served by staff thanks to Coronavirus recommendations. Would recommend manager perform walk thru more often & detailed. Room 210 entry light not working, toilet was slow running constantly, grout missing in bath floor. BIGGEST ANNOYANCE: 1/2 of headboard actually has built-in nightlight that allows you to almost read anywhere in room with all other lights off. Could not sleep with that nonsense. Looked all over that side of bed, headboard, and wall for switch to turn off nightlight. Walked to front desk about 3:30am & nobody there. Went back to room to try and sleep but couldn’t. Covered light with towel & still could read. Finally called Front Desk around 4 am and no answer. Ugh. Finally found nightlight switch on opposite side of bed and completely hidden by room phone around 5 am. Ugh. Requested & granted late check out upon check in. Of course Housekeeping had no notation & checked to see when leaving. At check out I mentioned nightlight fiasco and missing Front Desk staff. No “sorry about that,” much less any other offer or some credit. Nada. “We turn all the nightlights on when cleaning.” Nightlight switch needs to be near..... drumroll please... the nightlight (& have a sign marking switch). While I’m in one of those moods, why would a hotel provide only a 32” tv? Oh well, who needs sleep? Hellooo IHG.