Hotell Göta

Checked in with my 75 year old mother late around midnight (no personnel, they just had put out the key for us in the reception). No toilet in the room so we went looking everywhere in the facilities for a shared one but could not find anyone and one guest that we met told us that there were not any. Found a phone number at the reception that we called and they told us that there were not any toilets we could use, that it probably been some mistake at *********** and that the room was not supposed to be let out. They didn't have any other room available and told us we could use the PUBLIC TOILET in the town square outside the hotel building. They could not solve our problem any other way and said we would get our money back for the room. We tried to get a hold on some other hotel in the area but since it was 1 am there were no answers anywhere, so we needed to spend the night there. You can imaging how many times my 75 old mother needs to use the toilet per night... Afterwards we have contacted the hotel both through the *********** and through their other channels, but didn't even bother replying or give our money back. Disgusting behavior!