The Wyspy Hotel

Excellent hotel, everything is up to standard. Cleanliness of the room, service, maintenance, staff, underground parking!!!, and breakfast!!!!!! I recommend

Very well located hotel, close to all amenities. The breakfast is excellent.

We picked up our customers from the hotel, provided airport transfers and daily tour services. We recommend a nice hotel in the city center.

I have never seen a worse city hotel in my life, we bought the rooms as they were 25 square meters, they were only 15 square meters, it was narrow, there were 2 mosquitoes in the room, there was also a cigarette smell coming from the bathroom ventilation, the staff was surly and acted like they were mocking the customers, I took the huge suitcases to the room myself, no one helped me. Especially the staff in the restaurant is a disaster, they reserved the best table for people coming from outside, they are disrespectful towards the people staying at the hotel, I have 3 glasses in my hand and they stare blankly at me while trying to take them away, people will help and at least try to take one...

I am staying here for the 3rd time in the last 6 months (January 2022, April 2022, June 2022). While my first accommodation experience was very good, in my second stay I saw that they started to give quality wood, I thought it would be compensated. Unfortunately, during my third stay, it became obvious that quality, service and customer satisfaction were put on the back burner. Accommodation has increased by 200% in 6 months. You are making the raise within the framework of economic conditions, I understand, but at least leave the quality, service and customer satisfaction at the same level. There are products removed from the buffet for breakfast, you cannot get water yourself like before, you have to ask it from the waiter. How much water can you save by removing it from the buffet? The items you are trying to save money on are so wrong. When I first came to the breakfast (open buffet), there were masks and plastic gloves, all of them were removed. They also included hygiene because the perception of the pandemic is over. There was a nice hygienic environment at breakfast, there was no trace left. The spoon or tongs in one product are used by all the guests who have breakfast in the morning. In the SPA section, I could use the sauna and steam room as a hotel guest on my first visit, but on the second visit they started to open them partially. On the third visit, they declared that they could not open the sauna and steam room unless a paying customer came from outside, that hotel guests did not have the right to use it, and that if I wanted to use it, it was possible for a fee. Within 6 months, the hotel has made savings on the issues I mentioned above and a few more. It's a really sad situation. You're saving money in the wrong places. If your guests choose you again, they do so based on their past good experiences or based on a reference. It is very wrong that you made these savings even though you had a 200% raise. Unfortunately, you have lost me and the people around me as customers.