The Wyspy Hotel

Отличный отель , все достойно уровня. Чистота комната, сервис , обслуживание, персонал , парковка подземная !!!, а завтрак !!!!!! Рекомендую

Hotel très bien situé, proche de toute commodité. Le petit déjeuner est excellent.

Rooms are very small and not clean. We paid a price difference because of the sea view, but the room on the 2nd floor can hardly see the sea. They put in half toilet paper. They didn't bring a new one when we asked for it. We asked for the second time and they brought one by force. No information and no interest.

I am staying here for the 3rd time in the last 6 months (January 2022, April 2022, June 2022). While my first accommodation experience was very good, in my second stay I saw that they started to give quality wood, I thought it would be compensated. Unfortunately, during my third stay, it became obvious that quality, service and customer satisfaction were put on the back burner. Accommodation has increased by 200% in 6 months. You are making the raise within the framework of economic conditions, I understand, but at least leave the quality, service and customer satisfaction at the same level. There are products removed from the buffet for breakfast, you cannot get water yourself like before, you have to ask it from the waiter. How much water can you save by removing it from the buffet? The items you are trying to save money on are so wrong. When I first came to the breakfast (open buffet), there were masks and plastic gloves, all of them were removed. They also included hygiene because the perception of the pandemic is over. There was a nice hygienic environment at breakfast, there was no trace left. The spoon or tongs in one product are used by all the guests who have breakfast in the morning. In the SPA section, I could use the sauna and steam room as a hotel guest on my first visit, but on the second visit they started to open them partially. On the third visit, they declared that they could not open the sauna and steam room unless a paying customer came from outside, that hotel guests did not have the right to use it, and that if I wanted to use it, it was possible for a fee. Within 6 months, the hotel has made savings on the issues I mentioned above and a few more. It's a really sad situation. You're saving money in the wrong places. If your guests choose you again, they do so based on their past good experiences or based on a reference. It is very wrong that you made these savings even though you had a 200% raise. Unfortunately, you have lost me and the people around me as customers.

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