Guest User
November 10, 2023
Arrived to first room (2 bedroom unit not like set up shown), in back corner of lot very unsafe. We requested new room and they switched us to new room over looking pool (again not like pictures shown) but better area. We noticed bugs, called office and were told was “rain bugs” and requested maintenance come spray, we came back from dinner to find a can of spray by door. There were more bugs when we entered, we sprayed (only in living room and kitchen) and went to bed. Woke up to being swarmed by termites. Went to office, they insisted it was just rain bugs, “it happens”. We showed them pictures. Didnt want to do anything. I called Jetblue vacations, as we booked through them, they called office and insisted we be moved as termites swarmed. Went back to office and they switched us to new room. Maintenance and head of house keeping showed up as we were packing to see what the fuss was. Maintenance head took one look at window were wood eaten away and says “those are termites” New room was fine, not great. Room needs to be updated. Only saying grace was Nia at the pool bar, she was amazing. Resort did nothing to say we are sorry for what happen, really wanted to sweep under rug.