Only had hot water one day out of 5. Staff was unconcerned about the inconvenience. 24 hour buffet was shut down and only open 3 hours at a time. You can order room service - but it is limited to 2 sandwiches, 2 desserts, nachos, and 2 salads. Staff, in general, is unhappy and it shows - even when we are tipping extra. Very, very disappointed in this property.