Le Méridien Oran Hotel & Convention Centre

Awful, this hotel has a phenomenal degradation from services point of view. No one acts as per their operational procedure, they are all fire fighting. Their excuse is "too many people" which was not true, even if it was .. guests should have better customer service.

Méridien hotel and convention centre is an amazing building with a splendid sea view, but nothing went well from day one. So I'd like to highlight the below points: At first, on June 22th, 2022 exactly at 8am , at the door entrance, an impolite security agent, I didn't see his name, had a bad attitude toward my father,  he stopped him by saying (Sir ! what do you need here? My father replied : good morning,  my daughter works here, I will drop her and I will leave. He said ok but be quick ! No good morning,  no smile, no respect) What a shame ! Another one has asked me and my colleagues : do not walk here in this area !!! So ridiculous, too much ban for no specific reason ! Secondly,  our IBC office (international broadcast center) was barely clean, from the first day till the last day you could see dust on the desk top, foot prints on the floor where other people walked, It looked as though it had not been swept in a very long time ! Well,  we had to clean it by our selves. Moreover,  another story with another security agent B. AEK to whom I went to ask him about my ring that I have lost, he talked to me meanly and with unrespectful way ! For all I know, the role of the security agent is to give guests a remarkable first impression about the hotel, and welcomes them warmly with a broad smile. Besides, you do not need formal qualifications to do this job but a good general education is useful. Furthermore, I believe that every single employee of the hotel must maintain a high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel, unfortunately that wasn't the case in Méridien hotel. Security team needs better training except one or two who are polite and helpful like Mr Houari and Mr Samir. To put it in a nutshell, I felt uncomfortable and unsatisfied, an effort is needed to reach 5 stars standards, hope things will get better.