West Downs - the Heritage Resort
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Ooty
West Downs - the Heritage Resort
100, Westbury Road, Coimbatore-Ooty-Gundlupet Hwy, Ooty, Tamil Nadu 643001, India
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Amenities
Private parkingFree
Airport pick-up
24-Hour Front Desk
Bar
Restaurant
Airport drop-off
Taxi booking service
Car Rental
All Amenities
Property Description
A stay at Vinnca West Downs Heritage Resort, Ooty places you in the heart of Ootacamund, within a 5-minute drive of St. Stephen's Church and Upper Bhavani Lake. This hotel is 0.6 mi (1 km) from Government Museum and 1.3 mi (2.1 km) from Union Church.
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7.9/10
GoodCleanliness7.9
Amenities7.9
Location7.9
Service7.9
All 75 Reviews
Surroundings
Train: Udagamandalam
(4.0 km)
Train: Fernhill Railway Station
(4.3 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
Superior Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Minibar
TV
Towels
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7
Standard Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Minibar
Slippers
Desk
Bottled water
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13
Victorian King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Minibar
Private toilet
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Guest Reviews
7.9/10
Good
75 reviews
Verified Reviews- Cleanliness7.9
- Amenities7.9
- Location7.9
- Service7.9
Average for similar properties in Ooty
AI Summary
The resort features well-maintained, luxurious suites with friendly staff providing excellent service. Centrally located for exploring Victorian architecture and dining. Rooms are comfortable, spacious, and luxurious.
Guest User
April 24, 2025
Thanks you so much for ur service it's went very smooth nd I'm looking forward the same hope never gonna loose the trust thank you MakeMyTrip ✨😍
Guest User
April 22, 2025
location is fine.
cons:
poor maintenance of rooms. the door locks of both rooms were broken. they just give conditioner to take a bath. when asked abt giving shampoo and bodywash, they just have a shampoo to give.
the services at the restaurant are also below par. though the food taste is fine but it takes 45 min for them to deliver your order. and then there's no one to listen to your basic requests of water, bowls, spoons - each one if those takes 10 minutes. they seems to have some local boys on service who usually shy away from work and don't understand English.
hot water is not available 24 hrs. only 8 hrs per day.
And room cleaning is also below avg. they don't even change your bedsheets daily. they say that they do it alternatively.
I booked 2 rooms @12k/day..at this price I definitely expected better services.
Guest User
March 23, 2025
One of my best stays at Ooty. Polite staffs Govind, Santosh & Santosh and others. South Indian breakfast is what I liked. Only Dosa can be improved. Otherwise buffet was really good . Service anytime is also good.
I have stayed in other hotels in Ooty before, and this is my first stay at West Down and I give star rating to this property.
Guest User
March 19, 2025
Location was good. Breakfast was worst. Nothing was good in buffet. Rooms were not that clean. There were some used shampoo and moisturisers in the room.
Guest User
March 18, 2025
well maintained place to live .staffs are polite and respectful.Away from market,bus stand . located on the way to mysuru.
Guest User
March 9, 2025
We had good dine and drink. Garlic chicken is good!! Also room condition and receptionist services are good too!!
Guest User
March 8, 2025
less greenery and near to main road so lot of polluted air inside the property.
food inside the restaurant is very costly.
Guest User
January 14, 2025
We stayed for 2 nights for our anniversary, it was pleasant stay. its very calm place and greenery place, food was good, room was neat and clean, staffs were very supportive and professional. They arranged candle light dinner for us which was very nice.
Services & Amenities
Most Popular Amenities
Private parking
Free
Airport pick-up
Additional charge
24-Hour Front Desk
Bar
Restaurant
Airport drop-off
Additional charge
Taxi booking service
Car Rental
Currency Exchange
Meeting Room
Additional charge
Business Center
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Transportation
Taxi booking service
Airport pick-up
Additional charge
Car Rental
Shuttle Bus Service
Additional charge
Airport drop-off
Additional charge
Front Desk Services
Currency Exchange
Tour/Ticket Service
Front Desk Safe
Wake-Up Call
Concierge Service
VIP Check-In Service
24-Hour Front Desk
Express Check-In and Check-Out
Lockers Available
Languages Spoken
English
Hindi
Food & Drink
Bar
Room Service
Kiosk/ Convenience Store
Health & Wellness
Beauty and Makeup
Public Areas
Barbecue
Additional charge
Smoking Area
Garden
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Clothes Steamer
Facilities for Children
Children's Meals Available
Business Services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Stair-Free Property Entrance
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 12:00
Check-out: Before 10:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is INR 1,000.00 (approx. NZD 19.58) per night.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2016
- Number of Rooms: 27
A stay at Vinnca West Downs Heritage Resort, Ooty places you in the heart of Ootacamund, within a 5-minute drive of St. Stephen's Church and Upper Bhavani Lake. This hotel is 0.6 mi (1 km) from Government Museum and 1.3 mi (2.1 km) from Union Church.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Victorian hotel include barbecue grills and a banquet hall.
For lunch or dinner, stop by West Down Diner, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Treat yourself to a stay in one of the 27 guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Victorian hotel include barbecue grills and a banquet hall.
For lunch or dinner, stop by West Down Diner, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Treat yourself to a stay in one of the 27 guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.