Les Hauts de Loire

The beds were uncomfortable. Cleaning of the rooms was poor. The pool was crowded and noisy. With screaming children everywhere. Tried to book the spa but it was always booked. So there was nothing to do. You’re stuck in the middle of nowhere

On the 15th May, 2024 we stayed at the Les Hauts de Loire (@h8collection) -part of the H8 Collection (@leshautsdeloire)- in Veuzain-sur Loire. During our stay our hotel room was broken into and we were robbed. At first the hotel refused to believe us and insisted on searching our car and the room for the items and then going through the security footage of our arrival before taking us seriously and finally investigating the matter. After many hours wasted, security footage showed that a man freely entered the hotel grounds through an unsecured gate next to the public road. He then entered the hotel while no one was at reception. The police and the hotel manager determined that he then entered the unlocked office of the manager and used a key to enter our hotel room and steal many valuable items. The manager admitted this openly to the police. The thief can be seen walking out with all of our items past several staff unchallenged. We lost our credit cards, passports and a number of luxury items that totaled over 24,000 euros. We had to rush back to Paris to get new passports, cancel all of our cards. Under French Civil Code this means the hotel was clearly negligent and therefore liable for our losses. However, the hotel’s response was pathetic. The H8 Collection @h8collection has refused to provide full compensation for our losses and instead hid behind their insurance company to deny our claim despite us spending considerable time providing proof of ownership and evidence of our losses. This was all ignored and the hotel insisted on receipts for items purchased more than 10 years ago - an impossible task that they knew would allow them to deny compensation. Afterwards the Director of H8 Collection stopped replying to our emails and ghosted us. We were left with no choice but to sue. To anyone reading this, DO NOT stay at any H8 Collection Hotel @h8collection or resort. Avoid H8 Collection @h8collection entirely. They simply do not care about their guests. While H8 Collection @h8collection, claims to be a high-end establishment, it is nothing of the sort. Security is lax, management is poor and treatment of its customers is terrible. @h8collection #experienceh8 #leshautsdeloire @leshautsdeloire #h8collection #loirevalley #michelinguide

A lovely hotel in a wonderful setting not too far from Onzain and Blois. Our room was large, with modernized bath and exquisite service. the food was incomparable, well prepared from a varied menu. A great get away, whether on bicycles or in an auto. Not much around, and restaurant is closed Mondays.

This was our last hotel visiting the Loire valley, we certainly saved the best until the end. Amazing hotel, beautiful views & superb facilities ( spa & pool & stunning gardens. And lastly excellent staff ! Excellent dining experience all made for a fabulous stay.

Magnificent grounds. All rooms are different. Food is fabulous..Staff very helpful and friendly...cooking school on property

The hotel is beautiful, and we loved our room (Room 10). Thankfully, the chap at reception was strong because we had heavy bags, and there's only one way up to the room, via a wonderful wooden spiral staircase. Every single member of staff was delightful; everyone greeted us with a smile and was incredibly professional. There were also enough staff, and I mention that because I often stay in hotels (including very expensive ones) that simply do not have enough staff. My one criticism is that the shower gel ran out in the bathroom. This should be on the checklist before a room is 'ready for guests'.

This property set in a beautiful estate made for a wonderful stay. We stayed as a family with 3 young children and took a family room which had an extension with 3 little beds. For them the stay was also magical. Breakfast was elegant and delicious, and the service was superb throughout. The only disappointment was their restaurant Bistro which while the staff was very friendly and welcoming, the food was not matching the rest of the experience. I would still highly recommend a stay there.

Our first visit and it won't be our last. Beautiful property in stunning grounds. The restaurant is such a lovely place to eat the beautiful food. Great service. Couldn't fault it. We purchased a package which included a wine tasting, four course dinner with wines and breakfast buffet. Would definitely recommend.