Jordon
March 19, 2024
I hate giving a negative review but I hope it helps someone decide on whether they will spend the money to bring their family here.
This place is filthy. Curtains, bathroom floor, sheets, walls all of it so so dirty! I can report that I DID NOT find any bed bugs.
The pool was freezing! We ended up just leaving the pool early because it was too cold to swim. When it was brought up to the front desk’s attention they had no interest in us.
The weekend breakfast is advertised on the website as being open until 10. The people working were rude, taking food away from people (yeah I wish I was making that up!) When my husband asked why they were cleaning up, he was told they were done with breakfast at 9 and was told (very rudely) to take the issue up with the front desk. While at breakfast we were told, by another hotel guest, to not let our children out of our sight. Because there were 4 guys walking around, making him feel very uneasy. And that someone tried to get into their room in the middle of the night. I never witnessed this but it should be known. Our family decided to just eat the money for the next 2 nights that we were suppose to stay and go to a different hotel.
The only positive from this experience is that the location was ideal for traveling to the zoo.