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Good boss, if I didn’t order a meal, I also sent me a quick meal in the morning and evening.

Very very helpful staff. We had injury when we arrived here and stayed for 3 nights and the staff was very cooperative and helpful during this time of distress.

The starting point in front of Tateyama Kurobe is very convenient, the room is large, the equipment is good, the staff is good, the service is good, especially Mr. Jin from China, he is polite, attentive and helpful, a first-class waiter My special thanks to Mr Jin from ************** who offer first class services to guest.

I went to Hakuba to ski for half a month and wanted to stay in a hotel with a kitchen, so I chose this place. It’s not far to drive to Hakuba Ski Resort every day, but the car cannot be parked in front of the house. It has to be parked in the free parking lot outside, but it’s a bit difficult to drag the luggage back to the room in the snow! There is no big problem with the room. There is enough hot water. The room has an air conditioner and a heater, so it doesn't feel cold. But for some reason the bedroom has no door. Maybe there is only one air conditioner in the whole house, installed between the living room and the bedroom? It's a bit administratively confusing, the details are as follows: I booked Base 2, but when I checked in, the staff gave me Base 1. I asked again if it was Base 1? The staff answered yes. I thought it was a deliberate arrangement by the hotel and did not investigate further. However, when I came back from skiing the next day, I found a notice posted on the gate. It said that the staff had given me the wrong room by mistake and asked me to go to the front desk, but they did not explain the solution. After arriving at the front desk, I could not communicate with the staff, and he did not say whether he wanted me to change rooms or pay more or anything. He just apologized for giving me the wrong room. I took the initiative to ask him if there would be other guests checking in. Otherwise, can I not move? Because I had already unloaded all the items in my four large luggages, it would take a lot of time to pack them up. Plus, I was exhausted after skiing all day and hadn’t eaten dinner yet. The staff was also hesitant and kept pressing his phone, but he didn’t use his phone to translate for me, so I was speechless… After at least twenty minutes of arguing, I took the initiative to suggest that I move back to Base 2, but he just kept saying OK OK. When I asked him to get the key to Base 2, he was stunned and asked me why? How can I move in if you don’t give me the key? There was no cleaning or housekeeping during the stay, even the garbage from several days was not cleared, which was really unhygienic; towels and other supplies were not replenished either.

It was a very big hotel with nice onsen (although it smells a little of chlorine) the place was swarmed with tour groups so buffet quality was not great but edible with quite a lot of variety. Parking was spacious. I gave 3 stars for service because we encountered a rude souvenir shop staff who yelled at us in Chinese and continued doing so even after we told her that we are not Chinese!

This time I stayed at the ”Orihana Onsen ♨️ Inn” and I felt that the service attitude of the Japanese-style hotel was very considerate. It is indeed a big tourist country... The breakfast and evening meals were all exquisitely presented, and my family members who were traveling with me praised it full of praise... I hope to plan skiing next year You can also stay here during your trip and appreciate the hotel staff’s attentive service again~

the location is a bit far from the bus station but it's good that shuttle bus service is provided free of charge, the best thing is the dinner set with more than 10 dishes and all are very delicious, the onsen is also very relaxing with both indoor and outdoor, all staffs are very nice and polite

If you drive yourself, it is highly recommended. If you take public transportation, it is a little inconvenient. Because the hotel does not have a shuttle bus now. The surrounding walking distance is relatively desolate, and there is no hot spring street to visit. You can't ski in the summer, it is purely a quiet vacation. Breakfast and dinner are OK. The activities are eating buns in the afternoon and drinking sake in the evening. It will be a bit awkward if you don't speak Japanese.

Excellent location: The hotel is very close to JR Toyama Station and Toyama Electric Railway The room is new and clean, overlooking the snowy scenery of Tateyama There is a large public bath However, guests must check in at 3:00pm, which lacks flexibility and requires guests to wait for a long time to check in at the same time. I hope the hotel can improve and be flexible! ! Moreover, Trip.com has deducted the fee from my credit card, but I have to pay again after arriving at the store. Of course trip.com said it would refund the fee, but now I have deducted a double fee, which is very unreasonable.