We were having a very nice stay, despite a few hiccups and my wife being ill, until our second to last day. My son was very sick, violently vomiting, so the hotel called the doctor who said it was best to go to hospital. They wheeled him through the whole hotel on a stretcher. His symptoms were the same my wife had a few days earlier. While there was nothing to suggest it was due to anything the hotel did, I told the night manager that I had to consider all possibilities. At dinner the other guests were asking about my son, the general manager walked straight past me not even looking at me. The hospital they recommended tried to overcharge us and is blacklisted by our insurance company. So we had to change hospitals. This meant my wife and son were there through the night and well in to our last day. Reception wanted to charge me extra to keep the room for a few more hours to allow my wife and son to freshen up and finish packing. Other guests even offered the use of their rooms. Eventually Zhanna the guest relations manager came to offer me a “free” late checkout, then put a pen and paper in front of me asking me to write a letter that I’m happy with the hotel and the free late checkout, saying they’re not at fault. I refused and the late checkout revoked. She continued to hound me. Eventually saying we could stay late in our second room. That evening at dinner, the general manager again looked me in the eye and ignored me. The last straw was as we were leaving, on the steps outside the hotel, I was accosted by a reception staff asking me to sign something written by hand entirely in Turkish which I had no clue what it was. It’s such a shame that what is a nice hotel, with great service staff is ruined my a management team who’s only concern is to cover their own backs. Making a worrying experience even worse.