Hotel Diehlberg

We were booked in this hotel for one night. The room price/double room for single use of €180,- gives us a lot to expect... Unfortunately, 4 stars on the door are not enough to justify these prices - the service has to be up to par here too. After arriving, we were told that the terrace was not open yet, the weather had not been so good before?! It was already the 3rd weekend where temperatures were over 20 degrees, and the weather had been forecast for this Saturday for a long time. Why don't they prepare for this for their guests? We were told that we could sit outside in the atrium and we could order drinks. Then came the shock: the lounge furniture and umbrella were completely dirty with bird droppings, there were countless beer bottles on the tables, the ashtrays were overflowing! Of course, we didn't feel like drinking anything in this atmosphere! We then told the bar that we were going to the pool - so we lay down on the loungers and enjoyed the sun. The young waitress who came later was completely unmotivated. After two orders, I asked her as I passed by if we could order something else to drink - she rolled her eyes and took the order grumpily. If you don't feel like it, you should at least try to hide it from the guest. A glass falling on a lady's lounger is anything that can happen, but to then have the guest clean the lounger and stand next to it and wait - absolutely worthy of a movie! The normal thing would have been to apologize, give the guest a new lounger and then deal with it later - but no, the waitress stands there with the glass in her hand and waits until the lady puts all the berries from her Lillet Berry from the lounger back into the glass.... We didn't have dinner in the hotel because of the price of €40.00. I recommend the Seeterrassen restaurant by the jetty, which can be reached after a lovely walk. There were a few more points that I don't want to list all of, otherwise it would be too much... The breakfast was good, you can't complain, but unfortunately the staff here were also untrained. I come from tourism myself and know the problems of a "skilled labor shortage" in the hotel/catering industry, but a wellness area in the hotel is not enough to justify these prices, the service should be in line with the price. When we left at around 10 a.m., all the glasses from the afternoon were still untouched by the pool. The pool was covered in the evening - no one here felt responsible for clearing away the at least 10 glasses/cups from various tables and loungers?! This obviously has a very inviting effect on the guests. It's a shame, because the location and facilities mean the hotel actually has potential!

Hotel was uninviting and staff unfriendly. Breakfast was very disappointing and there was no table set for us for breakfast. Rooms are not cleaned daily and you have to ask for clean towels. Rooms are not really clean on arrival. Cash is not accepted! Hotel is in reality totally disappointing and does not look like the pictures when you book it.

We stayed at the Hotel Diehlberg for a weekend and would have loved to stay longer! Our room was very comfortable, we were able to relax wonderfully by the pool and in the wellness area and the food was delicious. All the staff were very friendly and accommodating - we would love to come back! The surrounding area also has a lot to offer (boating on the Biggesee, hiking, Atta Cave...)