Candlewood Suites Olive Branch (Memphis Area) Reviews

The property was old and musty. It needs to be renovated ASAP. There is no ice on the floor. The ice is in the refrigerator and I had to wait 1 hour before I got it. By that time, I no longer needed the ice. I will not stay there again.

Staff was very polite. Room was clean & spacious.

I enjoyed staying at the Candlewood Suites. It was an actual suite with a full regrigerator and cooktop! Bed was comfortable. A quiet area, there are a few restaurants and a Walmart just down the street.

Wasn't thrilled about the fact that the door was warped enough that you had to put your body weight against it and shove to get it to close.The bathroom sink light fixture never worked, and the general condition of the building wasn't esthetically pleasing. However, the coffee available almost 24 hrs, the complimentary laundry, friendliness of the staff, and location of the hotel almost made up for it. Would I stay here again? Yes, at the right price. FYI there are competing hotels chains right around the corner so do your due diligence re cost.

Perfect location. Right off of the highway near plenty of food and shopping.

Hotel was under reconstruction,it was not a good stay.

Little dirty and the room needed some maintenance.

Customer service was great! Very helpful and attentive to our needs! 2nd stay here and would definitely come again. Thanks Andrea!

Smells bad and had water issue

They had good reviews and the concept and everything about Candlewood suites is positive but the room I was put in definitely needed a deep cleaning……. The towels and bedsheets were all freshly laundered but from the edges of the baseboards to the moldy air conditioner to the refrigerator that was so noisy I had to unplug it to sleep I was surprised for the price the room wasn’t in satisfactory condition. When I checked in around 9 PM there was a group of adults smoking **** right there in the lobby where I checked in I guess it’s legal in Mississippi now I’m not sure I’m not from the state. Again the concept is great the open floor plan, a lot of counter space to lay out your work on and a kitchenette for extended stays…..my point is the room needed some things fixed and it definitely hadn’t been cleaned thoroughly in quite some time.

Employees constantly had an attitude. I was there for two weeks, not once did house keeping come to check on me if I needed anything like clean sheets, clean towels, not even take out the trash. My original room had an odor to it, I called about this and the employee just said “what do you want me to do about it” I told her to give me a new room, she accommodated me and the new room had dishes, pots and pans in the dish washer but had not been ran, dish washer was not working properly so I had to clean all of those by hand, all around I believe this is less than a 1 star rating, completely horrible customer service at this location.

So the hotel is older so it needs a lot of work but the bed was clean and comfortable. However I did see a small roach in the bathroom sink and the trash can was dirty under the trash bag! When I took a shower the water was filling up and draining very slow and I hate that! The customer service was very good though I will give them that! Very polite staff!!!

The staff was very professional and friendly. The air conditioner in the room didn't cool very well. I was placed in a wheelchair accessible room, so i didn't have a bathtub.

The property wasn’t clean, had a order. It rain, and had a bad leak from the rain.Around the walls and baseboards was nasty and need replacing.