Castello Dal Pozzo

Beautiful property and great potential. Unfortunately our room was much smaller than the photos, had hair in the shower and a strong mildew smell. There was mold in the mini fridge that didn’t work. The AC and drying rack also didn’t work, unfortunately. We were a bit disappointed and tried to leave early but the terse concierge told us the only person who could refund us was “on vacation”. We went out to the lake for the day and came back late to find ourselves locked out with our luggage still inside (though still unwilling to refund us). Very odd experience. One of the waitresses at breakfast was very nice though!

I would start from positive sides: Location is beautiful: garden, castle, enormous park, views on the lake Personnel is overall quite polite Restaurant for dinner is very good, food quality, wine choice - fantastic! Now comes big BUT: The rooms are tiny! Not small, but size of elevator. You could literally not fit bathroom, if you are tall. On the other side, you could wash your hands while sitting on the toilet, isnt that convenient? The hotel claims to be after renovation. I understand using antique furniture, but I do not understand just painting the door and using old appliances. It is not renovation, its just painting the walls! Our toilet just stopped flushing! In the middle of the stay. And the new ventilation/smart system is just decoration. Non of the buttons worked. Soundproofing is absent, at all. You could hear people turn in the bed in the other room. If you come in cold times, be prepared to wear clothes while sleeping. We were unlucky with weather, and we had to sleep in bathrobes and clothes, as the room was super cold. Finally, the fact that completely ruined our stay: apparently hotel forgot to mention that there would be wedding in the same building we stayed! Add no soundproofing and windows which are more of decoration: and you hear party in your room till 2am! In case you wonder: we paid full price for our stay. They tried to find another room, but it could hardly help with loud music and screaming people. Room facilities: it’s been a while I’ve seen Nescafé in 5* hotel with ＞300eur per night. At least put some quality coffee. Overall, come for dinner and nice walk, but would not recommend for overnight stay.

Excellent stay in Castello dal Pozzo. This being our third visit and the Castello continues to impress and develop. Room, bar, restaurant and surroundings are simply so good! We will come here again! And in the surroundings, a visit to Sacre Monte di Varallo is an absolute must!

We had a fabulous time. The castle rooms are breathtaking. The grounds are magnificent. Breakfast was excellent. Above, the staff were very kind, welcoming and accommodating. Service was exceptional. I highly recommend this hotel. Enjoy!

Beautiful property and great potential. Unfortunately our room was much smaller than the photos, had hair in the shower and a strong mildew smell. There was mold in the mini fridge that didn’t work. The AC and drying rack also didn’t work. We were a bit disappointed and tried to leave early but the terse concierge told us the only person who could refund us was “on vacation”. We went out to the lake for the day and came back late to find ourselves locked out with our luggage still inside (though still unwilling to refund us). Very odd experience. One of the waitresses at breakfast was very nice though!