Batemans Mill Hotel & Restaurant

DISGRACE!!!!! Started work here in Dec 2024 and the owner hasn't paid me!!!! Uniform returned and all calls, texts have been ignored. I feel they have taken advantage of me with unpaid labour. Shocking and disgraceful behaviour Avoid working here at all costs

Arrived @ 1pm on a cold day -3C. No heating on in room, luckily there was a plug in heater in the wardrobe for use which took a while to warm the room. Central heating system did come on at 6pm. We thought window was open due to treffic noise from outside, but no, the noise was as a result of a gap to the surounds 0.5cms at the top of the window. Furniture tired and chipped, carpet thread bare. Only 4 sockets in room two for bedside lights 1 of which didnt work due to a faulty extension lead. That afternoon and evening was a very well attended 19th birthday party in the bar with a "Disco" so noisy it could be heard in the accomodation. Numerous almost feral children running through all parts of the hotel, playing on the staircase shouting and screaming leaving half eaten food spread over the floor, totally unsupervised by their parents. Evening meal in the restaurant above the bar was an absolute farce, the room was cold few of the radiators were working. The special's menu advertised wasn't available and hadn't been on the previous day either. Food was basic "Pub Grub" and not great. The noise from the disco was so loud it made the floor, table and cutlery vibrate, we did ask if the volume could be turned down as did other diners without any change in the level of noise, you couldn't hold a conversation and enjoying the food was impossible. We didn't bother with desert due to the noise. Breakfast the following morning is advertised from 8am we were in the bar area from 8.05 where breakfast is served, despite informing the waitress that we knew what we wanted to eat when we arrived, we had to wait till 8.30 before our order was taken. The cooked English was delivered at 8.55. some 50 minutes after we sat down. There were only two other tables occupied on arrival, with a total of 6 people seated before us. So the kitchen couldn't have been busy!. It apears as if the kitchen was open from 8am but cooking didnt start until 8.30, so not good if you need to be at an appointment for a certain time. Even when this was mentioned it made no difference! Going elsewhere for next December!

Food very average and very overpriced. Staff very polite and helpful. Paid over 50 pounds for three very small main meals. How can you serve seasonal vegetables and only place two carrots on the plate!! Decor quite tired but clean.