Wallure - Tickled Hotel & Wellness

It’s a unicorn hotel with great service in the most central point in the center of Olbia. The rooms are clean and with modern decoration and the bed is comfortable. The view from the room is amazing you can see the center and the bathroom cleaning products are very good. The most important think is the guy that is responsible in the reception who will provide you with anything you ask

I’m very surprised for all the positive reviews this hotel has. I’ve never been in such an overvalued and dirty hotel! It is a total scam! First of all, we arrived at 15:00 to the hotel and the door was locked and no one was there (we informed that we will arrive to the hotel between 14:30 and 15:30). I called to the hotel phone number and Sonia answered. She said that she will arrive in approx. 20 mins, but she gave us the code to access to the hotel and ask us to take ourselves our key room from the desk reception (they must really trust people). We took the elevator to go to the third floor where our room was. The elevator said max. 3 people and max. 250 kg, but if you are 2 people with 2 cabin luggages, the elevator won’t work. My boyfriend decided to take the stairs and he even arrived before me, as the elevator is crazy slow. We entered the very dark room and saw that 1) the walls needed to be painted due to the mold issues, 2) the AC was full of mold, 3) the shower was DISGUSTING, it was super dirty (see pictures attached) (seedy motels have cleaner shower than this hotel). We decided to go downstairs as the receptionist arrived and I told her that the shower was disgusting (I even showed her a video). She claimed that it was clean and it was only mold (as if having mold in the bedroom of an hotel is a normal thing). Let me tell you that it was mold AND dirtiness AND a need of the walls to be painted. At the end she offered us a change of room within the same floor. This one was bigger, and the cleanliness of the shower was much better. But nothing is perfect and what happened in this room is that the AC didn’t work. Imagine Sardinia in August, 30° at 19:00 and on the top floor with no AC. We came down to inform her about the AC issue and she called her/his supervisor. The supervisor told her to change our room to our original one (the one with the dirty shower) and she replied to the supervisor that we were originally there but she changed us to the one with no AC. The supervisor asked why, and she replied that we complained about. They offered us to change the room to the first floor, but the problem there was the noise of the main square. We decided to give it a try one night and see if the room will cool a bit more - it didn’t happened. It was like an oven. In addition, there’s a bar next to the hotel where a DJ is playing music in the terrace with very big speakers. It was IMPOSSIBLE to fall sleep. This is not the hotel’s fault but they should at least write about it in the description of the hotel or at least offer earplugs. The music was until 2am. Last but not least, on the small terrace they have a small swimming pool that I didn’t dared to go into the pool as it was very very dirty (water was almost green). This hotel tries to be a boutique hotel and it is just a “wanna be”. This is NOT a 4 star hotel, they deserve 0 stars. It is like a hostal or apartment, and they should clearly lower the price (250€ per night is a

Don’t make any complaint to *********** because if you do they will cancel your room when you’re out for dinner, call you whilst you’re out and ask when you’re returning to remove the things from the room. They advertised a swimming pool but when we arrived it was closed with no real answer about when it would open, maybe 3 days later. So because we sent this information to *********** they cancelled our room and made us find another hotel at 9pm, and claimed the room was already booked from someone else when we said we want to stay, they denied cancelling it, said it was *********** who did it, then were unable to be contacted by *********** to resolve the situation. They waited until we were already packed up and ready to get in a taxi before they decided actually we can stay

Unfortunately, I just read the reviews stating the unfriendly and almost inexisting service in this hotel. I just experienced it right now and it is frankly unacceptable! I won't book here again. Many friendlier options around Olbia for less money.