Maya World Beach - All Inclusive

I have been to lot of places event stayed in many 4 star this is not 4 star hotel .hotel is dirty and not safe for anyone to stay in .lift is dirty it’s not safe for anyone to use that lift .we were given two rooms to our horror stain and dirt all over the room .shower was filthy as anything i have ever seen .place not adequate for any average living standard never mind for holiday .soon as I got into room went down to reception, But gentleman at receptionist said all the rooms are same .within few hours I found another hotel which was stunning yes it was 5 star .but for four star this was advertised at look at the picture it can never be 4 star MR M Lakhi

Worst hotel experience we have ever had, could of cried... actually I did !! Awful! Booked all inclusive 2 adults 2 children, arrived just after 9pm to be told there was no food available? 2 young children after a long travelling day it was definately not good enough... not only that its in the middle of nowhere with no where to purchase food outside the hotel either. Lift was so tiny u could literally get 2 people in without suitcase no air conditioning working in 38 degree heat not good. Definately not a 4 star hotel! After getting out the lift we were then told our bedroom was up another few floors but the lift doesn't go up that far so we had to carry our heavy suitcases up more flights of stairs with two young children what a joke! The room had no air conditioning working, only one bed available for our children even though we had paid for 2... the room was small, no air conditioning working in the room. Paid for a sea view also opened the sliding door there was literally soace for 1 person and it was definitely not safe for children with a steep drop. We were tired but could not stay there. Went down stairs to complain about the room and was shown another room so our children had a bed ! By this time we were so tired we just wanted some where to sleep. Second room was bigger no sea view but wasn't bothered... bathroom toilet was dirty had stains... there was also a telephone in the bathroom with wires hanging out the wall, this was definately not safe! So disappointing. In the morning we went to get some breakfast.... there was hardly anything to eat 😕 !! Sat down dirty broken furniture in the eating area. 😩 tried to stay positive so it didn't affect our little ones holiday! Decided this was definately not somewhere we could enjoy or stay for the week. Had to pay for WiFi also ! Per device... so we could contact relatives in the UK to help find alternative accommodation. Not sure where all the positive reviews have come through but we have never stayed anywhere as bad as this. Really disappointed!