Their system was down, so we had to wait a little bit to check in. Some people said they were waiting 4 hours. Staff was as pleasant as they could be under the circumstances l but didn’t offer any drinks or compensations for the delay and inconvenience. Also, the pool was closed due to renovations. This is understandable but the staff didn’t inform guests, it wasn’t posted anywhere and hotel sites were not updated. One of the reasons we chose this hotel was because it had an indoor pool, so it was just frustrating not being able to use it.