Staybridge Suites Lansing-Okemos

No hot water Check in was great, fast and friendly. The beds very comfortable and loved the pillows. The kitchen area was very nice. The bath tub looked rusty, I would say it needs to be replaced or refinished. I might have been able to overlook that, what I can’t overlook was the lack of hot water. I reported it to the front desk and was told they had an unusual amount of kids staying that weekend and had most likely used all the hot water and to try and take my shower a bit later, I was not really happy with that answer, but it was 10:00 at night and we had to be up for a horse show early the next morning. So I had to take a very tepid shower. Not happy at all, the next day we came back early afternoon so I tried again to take a shower, no hot water again….i was ready to just check out and go find another hotel, but I really didn’t have the time to do that with the schedule we were on. We toughed it out, but for the money we paid for the room, I don’t think having hot water is too much to ask and expect, no matter the occupancy of the hotel. I have stayed at many Staybridge hotels in the past with full occupancy and have never been without hot water. I most certainly will not be staying at the Okemos hotel again. I told the desk clerk at checkout I wasn’t happy with our stay, and again she referenced the amount of kids staying, I really don’t care, I feel like the least the hotel could do was reduce the cost of our stay, but that wasn’t offered or done.

Great for a weekend stay for my daughters horse show bonus we also go to bring our dogs!

Great spot! For the price, you can’t beat it. It was super clean and updated. The staff was incredibly accommodating. I had bad weather and incurred some issues. They were so kind and understanding and helpful. It’s hard to find a place that has all amenities and is pet-friendly AND clean and updated. Will stay again!

The entry garbage was overflowing. Not a good first impression. Our first room had several issues (TV not working, sinks semi- stopped up, shower not working properly). Changed room and it was fine. Staff very apologetic, friendly and professional. Would stay again but will examine room before unpacking.

Needs more staff and maintenance Leah and Tony at the front desk were very helpful and did a great job but the property is very understaffed: not adequate housekeeping or maintenance. Common areas were not clean. Our first room had a major plumbing problem that should have been detected upon any routine maintenance exam. We’ve stayed several times before but I don’t think we will return.