I have been visiting Winthrop my entire life (51 years) and I have always wanted to stay at the Sun Mountain Lodge. My family has a cabin in Winthrop and there has never been a reason for me to actually stay at the lodge. However, I have been up to visit many times for lunch and cocktails and have always enjoyed it. Well, this past weekend, I surprised my daughter with a stay at the lodge for a little winter getaway for her 26th birthday. I was sadly so disappointed!!! The facility and grounds are beautiful, however, the service was terrible and the food wasn’t much better. They shut down breakfast at 10:30 but don’t open for lunch until noon. There was a big gap of time to eat when we wanted to sleep in. Our sink was plugged, old gross water in it, and our shower faucet was broken, I reported it immediately and nobody showed up during our 2 night/3 days stay to repair it. Staff was nowhere to be found, we ordered a coffee from the dining room, and waited 25 minutes to get it. Dinner took us two hours, and our reservation was almost an hour late. The menu seemed small and limited …. Not sure if this is because of winter. Staff were not knowledgeable and literally moved at a snails pace. The facility and view were beautiful as alway, but the services were beyond disappointing. Most definitely not a “luxury hotel”. Spa services were decent, but they did not guarantee that they would have staff to provide our services when I made a reservation.