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"very friendly staff The shuttle bus service is very good One stay and two meals. Fresh ingredients, exquisite cooking It's really safe The surrounding attractions are within walking distance. a great place. A good place to relax Dongshan is nearby Bell Pan owner closes shop. There was no bread. what a pity"

"I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert. I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan. The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore. By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier. When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly. There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure. The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level. There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note. One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high. A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance. I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed. Would I stay here again? No. Would I recommend this hotel? No, especially not for solo foreign travelers."

"I arrived late and the parking lot was full, so I was wondering what to do when I parked there, but they came out right away and guided me to a nearby spot. Thank you to the friendly and welcoming front desk staff for coming in even though it was raining. The room was clean and had all the necessary amenities, so I had a comfortable stay. Breakfast was also delicious. I would like to use their services again if I have the opportunity."

"The first time I stayed at this container hotel, I felt very fresh, the basic facilities and equipment were complete, clean and the location was not difficult to find, it was more biased. However, remember to bring a plug to charge the electronic equipment. There is no USB plug in the room. I asked the front desk to borrow it. It was very helpless."

"Though location is a little far but the free shuttle bus to and fro Orio station made is super convenient for an onsen retreat. There's a direct bus from Kitakyushu Airport to Orio station too, which makes it even better. Thankfully, the staff kindly took note of the shuttle reservation request made during booking, otherwise, it would have been very inconvenient to contact them and expensive to get to the resort by other means. They left a note to check the official website for pick-up point but there was no specific information - something that can be improved. The location was found to be BEHIND Maxvalue Shop (see first few photos). The resort is visited by mainly locals so it was helpful to see and ask them for confirmation. Facilities might a bit old but generally clean so it was okay. The room is nice and comfortable, particularly the view. It was very nice to see the hotel using reusable wares with even a refillable jug to get water from a machine at the shared space. Both sides of the natural onsen is switched between male and female everyday. Supper tantan noodles is great! Breakfast is not bad with both fusion western style and traditional Japanese options. It was a very nice and relaxing time!"