Guest User
May 8, 2024
POSITIVE/NEGATIVE (1)The food was very expensive (cheapest main course 39 euros) but very tasty and professionally served. We had to wait exactly 50 minutes at the table before our food was served. There were only 6 people in the restaurant at the time (so it was not busy). (2)The surroundings are beautiful and wonderfully relaxing. NEGATIVE (1)Air conditioning not available in the room we were assigned. Air conditioning defective and taped up. Even though we paid for a room with air conditioning. (2)There was a large puddle of water under and in front of the refrigerator when we entered. The floor mat was wet, I could have immediately changed my socks when pedaling in this wetness. (3) WiFi for the PS5 is blocked/not possible. So if you have children with you who want to connect their PlayStation, this hotel is not suitable for that. (4)Telephone in the room was defective. Have to call the counter or walk there at your own expense. (5)Room service information is unclear in the rooms. The website and when booking state that this is the case at this hotel, but in the rooms themselves there is no menu or any information about the number to call for room service. (6)Inappropriate half-nude painting hangs in every room. The website states that this hotel is also intended for families; In that sense I find it very inappropriate that this is hanging there. (7)The room door was broken. It does close when you close it, but when you push the door from the outside, it falls open. We came back from breakfast and saw our door was ajar.... So things were left unattended, as it turned out. (8)After reporting all these complaints, we were moved the same day to another room that did have these facilities. Annoying moving. I have found it very insulting to know that a room is available with all the amenities I paid for, and the employees at the desk then decide to assign us a defective room... We deserve compensation for all these inconveniences.
Original TextTranslation provided by Google