Millenium Palace

Hotel was much better than I expected from reviews. Traditionally furnished room with good bathroom and a small balcony. No view of lake from my room. Bottle of water in room. Quiet location, walk to old town for best selection of restaurants but there are some close by if you don't wantbto walk far. Good breakfast.

We were part of a tour group. On arrival we were told there was no water. Our room was so small we couldn’t fit two suitcases in and had to climb over the bed to get to the window. The sink plug didn’t work. We asked to change rooms. This was slightly larger but the door had been broken and so we had to use a key instead of a key card. The shower attachment was broken. The sink plug still didn’t work, but others in our group had no sink plugs at all. The water came on two hours later but there was no hot water. Hairdryers didn’t work, there was one channel on the TV, Wi-Fi was terrible, the sockets sparked every time we put a plug in, the lights were awful, no bedside lamps only a dingy light over the bed which you had to get out of bed to turn off, the duvets hardly covered the bed. Couples were given small twin bedded rooms, singles were given larger rooms with double beds. There was NO HOT WATER for the THREE NIGHTS we stayed here. The rooms didn’t get cleaned. There was NO APOLOGY from the management and NO GESTURE OF GOODWILL. In fact, they weren’t in the least bit apologetic. Oh and there was a swimming pool - but it was out of action. The only redeeming feature was a passable breakfast and the location. This hotel should be closed down and completely refurbished. Totally unacceptable.