Guest User
January 8, 2025
We had stayed here a few times before over the last nine years. This trip we booked through wotif. We arrived and were taken down the back to what I can only discribe as a converted garage that looked out from the bedroom onto a bank. The woman told us it was the family suite but as there were only the two of us... She locked the extra room. I wasn't happy, it was not the queen studio we had had in the past, the same as the pictures we had seen on the site. She told us we got the grotty by comparison room because we booked through *******! She told my husband she could see I wasn't happy but we could have the room I believed I was booking if we paid MORE. I said forget it. We unloaded into the room, I was fuming, then she turned up & told us she had done some juggling and we could have the queen suite at no extra cost... Probably long enough to see my other reviews. She lied, she told us we were in the family suite & when I said I booked a queen suite she said it was a queen suite. She said they were fully booked but managed to juggle things so we could have the other room. Rubbish, the no vacancy sign never went on in all the time we were there & the grotty room wasn't used, there were other queen suites not used & yes we checked. We went out & our room was entered and a window that could be easily accessed from outside was opened risking our belongings, the only "servicing" that was done was the rubbish bag that had a couple of things in it was removed. The price has dam near doubled since our first stay but apart from converting a garage nothing has been done. The lounge chairs were dirty. Don't bother. It's 6km to Whakatane, stay there.