Kempinski Hotel Grand Arena Bansko

We spent three nights at the hotel. There is no doubt that the hotel meets all the standards expected of the Kempinski chain. The hotel manager (Mr. Roger) walks around among the guests all day, is interested in their well-being and gives good recommendations regarding spending time in the city. One of the evenings (on the recommendation of the hotel manager) we ate at the sushi restaurant in the hotel. Excellent food. The chef cooks in front of you and serves not only excellent food but gives a performance. Recommended!!!

Super............

Hello, Kempinski Hotel Grand Arena Bansko is the nicest hotel in Bulgaria that we have visited. The unique boutique interior architecture creates an exceptional cosiness and atmosphere. Comfort that is offered and maintained in all four seasons is also something we value very much. We would like this unique and cozy atmosphere to be preserved. The Italian restaurant offers food that you cannot find in many places in Bulgaria. A wonderful culinary experience if you like fine dining. Some time ago we had a family gathering, for the organization of which we encountered full cooperation and professionalism from the hotel staff. We highly recommend everyone to visit this wonderful hotel. During our last visit, we were extremely pleasantly surprised by the responsiveness and attitude of Ms. Veselina Yakubova (Front Office Manager), who responded to an unforeseen situation adequately and with understanding. We especially want to express our gratitude for her work. We also met by chance the General Manager of the hotel, Mr. René Detzen, with whom we also had a very pleasant conversation. I wish success to the hotel and to the management and staff who work there! With respect, Avramov

Beautiful hotel in an unbeatable location right next to the gondola station with ski in and ski out. The staff are outstanding, they go above and beyond to make guests feel like VIPs. We stayed for a week and loved everything about this hotel! From the spa to the restaurants, the front desk, the bar and a special shout out to the ski room staff and the room attendants, the team is great. Little things like walking through to the restaurant and being asked (knowing my name) if I am having a nice stay, and do I need anything is a really nice touch especially as these staff see thousands of guests a year. The rooms are lovely, spacious, immaculate and tastefully decorated. Breakfast was nice as was supper and reasonably priced in our package. We were frequently joined by my sons who were staying nearby. The restaurant staff could not be more helpful. This is my 4th visit to Bulgaria and is my first choice as an intermediate skier with a party of mixed levels. The location makes meeting up during the day and evening super easy especially if we split up during the day. Popping in and out was so easy and the ski room staff are incredibly responsive at accommodating you speedily and the bar is a 1 minute walk inside with another bar outside at the door so great for waiting for others. Is there a downside? I would have to dig deep and have to say I would struggle to come up with anything. The internet connection was great, the bathroom beautifully equipped with plenty of hot water and the bedding of excellent quality. These are my usual gripes with hotels but the Kempinski got these right too so I have to award a 10/10 I would definitely come again and am looking forward to it already.

Very great hotel. The location is amazing, with skis directly to the mountain. Room service and other service very good. SPA excellent, very clean. Saunas are already warm in the morning. Rich breakfast and also dinner. We recommend this hotel.

The hotel was perfectly located for skiing :-) Rooms were clean & comfortable :-) Spa was very relaxing before 4-30pm when it becomes busy with a lot of children using the facilities Absolutely appalling menu if you have a plant based diet, I struggled terribly and could only be offered salad in the restaurants but had to pay the same price as a full meat meal :-(

Disappointing from the get go. Panorama suite is not nothing but two regular rooms connected by a common door. So not a 2 bedroom suite as advertised.. which for the price (!!!) you pay is unacceptable and false advertising as a minimum. The rooms are tired and terribly out of date. The pictures on the debate are misleading There’s more: the access to the room is via the SPA which is only open from 9AM to 9 PM.. outside these hours you have the stairs up two floors.. to make it even better, we have a 1 yr old whom we now need to tow up and down including strollers , bags etc every time we need to leave before or after 9. The solution provided is that we call reception every time we need to use the elevator so that they can come and open the door! And ofcourse there are ‘no other similar rooms available’ but we are free to take downgraded rooms in two different buildings if we want.. scam if you ask me