Boutique Splendid Hotel

I'm a bit torn. The room was clean and the furniture in good condition, the bathroom was new, big and clean. The staff was very friendly. The location is good, bus stop (409 to the airport) and pedestrian zone in front of the door. But - the information on platforms like ebookers, tripadviser and *********** is outdated and NOT correct, the management has changed and has deteriorated quite a bit. It takes away from the previous good rating. We did NOT receive what we had booked through the hotel website. No "seating area with sofas", no "bathtub" and we still paid for the expensive version. We had to ask for kettles and cups, and they were not in the room either. The hotel has NO gym, NO restaurant and NO free breakfast, it is NOT handicapped accessible, NOT wheelchair accessible, you definitely cannot get into the room with a wheelchair, stairs to the lobby, again to the elevator, from the elevator to the room more stairs. The hotel is NOT pet friendly, only dogs up to 3kg are allowed LOL. The breakfast room is a mystery to me. In 10 days it was open once and there was only one woman sitting in it, even though the hotel was full (we had the room next door). Otherwise the room was closed. The air conditioning in the room was very loud because 2 of the 3 openings in the ceiling were not working, and the third opening was pushing air out very loudly. I was unable to sleep. Turning off the AC and opening the window was also not possible because it was very loud outside. The new management urgently needs a new website so that guests are not seriously misled. The bottom line is that you are left with the stale feeling of having been cheated.