Hilton Odawara Resort & Spa Reviews
Hilton Odawara Resort & Spa
583-1 Nebukawa, Odawara, JapanView Hotel Details
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Hilton Odawara Resort & Spa Guest Reviews
4.4/5
Very Good
88 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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Positive reviews(77)
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Awesome stay(9)
Negative reviews(11)
Guest User
Hilton Superior Twin Room
Stayed in Apr 2024
Family
31 review
Outstanding
Posted on Apr 4, 2024
Great for swimming, sports and activities. Many families. Tattoos had to be covered in pool area, which is a bit weird in a Hilton Hotel.
Response from Property: Thank you for staying with us and sharing your experience.We are so delighted to hear that you found everything to your expectations during such a special time of the year. We certainly look forward to welcoming you back to stay with us when you next visit Odawara.
박혜준
Hilton Twin Room
Stayed in Mar 2024
Family
2 review
Amazing
Posted on Mar 28, 2024
It was very nice I had a great time relaxing with my family
I recommend this place to whom have kids
Response from Property: Thank you for staying with us at Hilton Odawara Resort & Spa during this festive season.I am very happy to hear that you and your family had a great time with us. We hope to have the opportunity to serve you again on your next trip to Odawara.
Guest User
Hilton Corner Twin Room
Stayed in Feb 2023
Family
3 review
Outstanding
Posted on Apr 30, 2023
We had a very good time. The staff is super friendly and welcoming. We are definitely going there again.😃👌🏽
Response from Property: Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We look forward to seeing you soon on your next visit.
Tuxiandaren
Hilton Superior Twin Room
Stayed in Apr 2024
Friends
14 review
Amazing
Posted on May 6, 2024
The hotel is in a great location, on a hillside, with a large space. Very quiet. You can see the sea view.
Take the JR to Nebukawa Station (I couldn't find the elevator at this station, and it took some effort to move the boxes.) There is a hotel shuttle 🚌, refer to the timetable, Figure 1. The driver uncle and the hotel staff are very nice.
The hotel has a 24-hour hot spring bath, and there is a convenience store and souvenir shop in the lobby on the first floor. Breakfast and dinner are buffets, with a wide variety of varieties, and Odawara specialties 🍊 are very 😋.
Overall, the price for May Day is still worth it.
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Anonymous User
Hilton Corner Twin Room
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on Feb 8, 2024
Everyone who comes to hakone lake must stay here! The scenery is very good, including welcome drinks, hot springs, etc. There is a person at the front desk who speaks very good English. There are various stations and pirate ship spots within 50 meters. There are many ********* interns who work and exchange in the hotel. They are very warm and lovely. For children, this hotel will let Chinese guests make a lot of reservations. Although there is really no food nearby at night, it is not a big problem if there is food in the hotel itself.
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Response from Property: Thank you for choosing Hilton Odawara Resort among many hotels and having a comfortable and enjoyable stay here. In the future, we will continue to work hard to become a hotel that is loved and popular among customers. All our staff sincerely look forward to your visit again.
MINSEUNG
Hilton Twin Room
Stayed in Dec 2023
Family
11 review
Outstanding
Posted on Dec 17, 2023
I reserved a room for my parents who attended our wedding held at the resort.
Basically, the hot spring spa facilities were good, and the breakfast and dinner buffet were satisfactory.
There were many other facilities, so I had fun and rested comfortably even after the ceremony.
I made a separate reservation for a dog room to take my dog, and I was very satisfied.
Dog run is also available, so I highly recommend it.
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Guest User
Hilton Twin Room
Stayed in Sep 2023
Friends
1 review
Outstanding
Posted on Sep 28, 2023
A very beautiful hotel, halfway up the mountain, with a sea view. Dinner and dinner are also delicious.
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Response from Property: Thank you for choosing to stay at Hilton Odawara Resort & Spa and spending a comfortable and enjoyable stay here. In order to become the first choice hotel loved by all our customers, all our employees will work together towards the goal of continuously improving service. At the same time, we also look forward to your visit again.
Vivian???
Hilton Superior Twin Room
Stayed in Jun 2023
Family
3 review
Outstanding
Posted on Jun 7, 2023
Facilities: very large and complete
Hygiene: very clean
good environment
Service: very good
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Response from Property: Thank you for choosing Hilton Odawara Resort & Spa among many hotels and for leaving us a favorable review. In the future, all our staff will be dedicated to providing you with comfortable space and happy time.
Guest User
Junior Twin Suite
Stayed in Aug 2023
Family
8 review
Outstanding
Posted on Aug 16, 2023
Beautiful scenery, good breakfast
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Response from Property: We are very honored that you were satisfied with our hotel's service and had a wonderful time. Hope to have the opportunity to bring you more beautiful memories.
Guest User
Hilton Twin Room
Stayed in Jul 2023
Family
2 review
Amazing
Posted on Jul 19, 2023
I was very satisfied.
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Response from Property: Thank you very much for staying at Hilton Odawara Resort & Spa. In the future, all of our staff will continue to work hard to further improve our services so that everyone can spend their time with peace of mind and comfort.We look forward to your continued patronage.
Guest User
Japanese Western Premium Suite
Stayed in Aug 2023
Family
1 review
Posted on Aug 17, 2023
I heard that the pool is good, but it is narrower than I expected.
After all, the buffet was disappointing.
I stayed in a suite, but I felt wasted and lost all the time.
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Response from Property: Thank you very much for choosing Hilton Odawara Resort & Spa out of many hotels. All of our staff will continue to do their best to provide you with services that will satisfy you at all times, so please feel free to let us know if you have any concerns or if we can be of any assistance during your stay. We sincerely hope that someday you will have the opportunity to see our improved version.
Guest User
Japanese Western Deluxe Room
Stayed in Dec 2023
Family
1 review
Great
Posted on Dec 28, 2023
It was great to have so many places for kids to play.
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須藤貴広
Hilton Twin Room
Stayed in Dec 2022
Couples
1 review
Very Good
Posted on Dec 29, 2022
Stayed over Christmas.
A large tree and a train model are prepared at the entrance to give you a taste of Christmas.
I used the evening and morning buffets, but I was satisfied with the wide range of dishes available! In the morning, I refilled the seafood bowl many times.
I was in the pool when I was staying with my children. The water temperature is warm, but the poolside is chilly, so it is necessary to protect against the cold.
It was only for one night, but I wanted to stay two nights and do karaoke and bowling lol
I was able to see the stars and the sunrise beautifully, and it was a satisfying Christmas trip.
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Xiangshoushenghuodiandiandidi
Hilton Twin Room
Stayed in May 2023
Business travelers
10 review
Very Good
Posted on May 18, 2023
The breakfast is not good, especially the bread and desserts are terrible, and the bathing place is a bit old. The tram was late, and it took half an hour to pick up the car. The station couldn't call a taxi at night, and it was a bit cold.
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Response from Property: Thank you for taking the time out of your busy schedule to leave us a review. It's a pity that the breakfast we are so proud of did not satisfy you. The hotel's breakfast buffet uses local fresh ingredients, and professional chefs prepare a variety of dishes for us. I believe you can find delicious dishes that suit your taste. Our chef will carefully prepare a variety of seasonal dishes for you, and we sincerely look forward to your coming again.
sumin_1223
Hilton Superior Twin Room
Stayed in May 2023
Couples
7 review
Great
Posted on May 3, 2023
Both the natural hot spring and the inn were great!
It was a superior room with two singles, and the beds could be moved to make one bed, so I was able to sleep in a real king size.
The breakfast buffet had a wide variety of Japanese, Western, and Chinese dishes.
If the weather is nice, it is also recommended to walk the walking course in the opposite direction from the front entrance, it was full of beautiful buildings and beautiful nature.
However, I gave it a 4 because there was no curtain in the bathtub part of the bathroom in the guest room, and there was only a glass partition about half the width, and the floor on the toilet side was flooded.
I didn't bring a swimsuit this time, so I didn't enter the pool, but it seems that I was able to use the pool and fitness gym for free if I stayed at the hotel.
If I can come again next time, I would like to use that as well.
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Response from Property: Thank you very much for choosing Hilton Odawara Resort & Spa out of many hotels. We will continue to strive to provide detailed services tailored to each customer. If you have any concerns or requests, please feel free to let us know. All of our staff are looking forward to seeing you again.