674daphneb
February 26, 2024
I would have given 5, reason being we were disappointed with the rooms. As a previous guest mentioned they were not quite like the ones shown when booking. We too were in The Mews where I thought and asked on booking were in main hotel building. I am a Gold member and was disappointed where we were put. Found bathroom's cold not big enough heater/towel rail to warm it. No views from the windows, just roof tops, not what I think a Gold member should be given. Hope this does not happen if we come again. Room though was clean, warm and comfy I can say that, restful. On a positive note we were welcomed by Charlotte at Reception, warmly and chatty. All the staff were so friendly, helpful and seem as though they loved their jobs. Nothing too much trouble. But Sunday breakfast staff no where near as welcoming apart from the lady who was also on, on Saturday morning. However, I would like to mention Leah she was exceptional, thank you, very attentive. The grounds are lovely and enjoyed an afternoon walk around by the stream, seeing the daffodils, camelia just blossoming and the wonderful area of Christmas roses (forgot their Latin name!). We ate in the restaurant on Saturday night, had an amazing meal. Beautifully presented, taste amazing and plenty for Gluten Free which I am. I had the pork with leeks, mash and broccoli, beautiful. All four of us cleaned ours plates and even had room for a dessert. Compliments to the chef which I hope was passed onto you Saturday evening. Such a welcoming hotel, training must be good there. So much nicer and friendly to when we came 8 years ago roughly.