the staff were very friendly and courteous. they informed me that I booked a sleeper, so no kitchenet, so they gave me paper plates, bowls and plastic silverware to help, that was nice. The sleeper, though small, was like a basic hotel room, the other rooms were much nicer, but this one did fine. The spa / hot tub was very relaxing. Wish there were curtains on the windows, the light from the parking lot still came thru the blinds, so not very dark in the room, but tolerable. ok, for the price, was expecting a kitchen but ok. .the pictures on the website were very vague on which pic went with which room. they really need to update their website. The confirmation email is almost enough not to book again, very insistent to follow the RULES or you will be charged!! down to if you are one minute late leaving or a minute early arriving, you will be charged for another day. sad. weird. still ok for the price. I followed the rules, even though the staff did not have the hot tub ready during the scheduled hours. :O)