Obzor Beach Resort

The hotel is worth at most 2 stars. The food was very poor, tasting as if it had been stored for days, and most of it clearly came from packages. Desserts were unappetizing, soggy, and not fresh. The atmosphere wasn’t welcoming either – staff members rarely greeted guests, not even at dinner, and many of them seemed unfriendly. The terrace where meals were served was also dirty and not cleaned properly. The apartment was spacious, but again not well maintained. Several things were broken, and at times there was no hot water or even no water from the taps at all. Room cleaning was minimal – just fresh towels and new garbage bags – while sand from the nearby beach remained everywhere despite our requests for cleaning supplies. Communication was difficult, as hardly anyone spoke English; staff mostly responded in Bulgarian, which guests couldn’t understand. Even when asking questions, the answers were often rude or dismissive. On top of that, many services cost extra, even though we had booked an all-inclusive package. The only real advantage of the stay was the location right on the beach. Otherwise, the hotel doesn’t deserve anything close to 4.5 star

Good size rooms (could do with some repairs in places), lack of hot water was a daily problem, no more than 10 mins of hot water (shower) for a room of up to 4 people. Poor maintenance of pools and areas around it, sharpe areas in the pool where tiles are / have come unstuck, umbrellas falling apart meaning lack of shade when needed. Lifeguards were friendly and would speak on occasion. Cleaning staff would make the bed and refresh towels but never seem to mop or sweep floors. Basic all you can eat buffet at meal times, food was hit and miss sometimes cold, sometimes seemed undercooked. (Castello) Young Staff at Tropicana which seems a little overpriced, was rude when questioned about not giving right change and had to ask twice for missing drinks we ordered. Privately owned apartments mixed in with tourist apartments who like to dictate rules around the pool to suit them and were very rude (Block B). Only friendly faces were the entertainment staff (Animation) who spoke regularly and laughed and joked when walking past. Plenty of sports/activity's during the day but evening entertainment seemed little to none I’ll avoid revisiting obzor as I felt the locals were rather rude and obzor didn’t have a great deal to offer in terms of entertainment but plenty of shops to get your knock off goods. Only positive was our Jet2 rep Georgi who noted all our complaints and tried to rectify them the best he could.

Overall, it's a nice enough hotel, but it's not the 4* that's advertised and it's quite tired in places. We stayed in a 3 bed apartment, which was slvery spacious, double aspect and fairly well appointed. However, lots of things are broken (lights, mosquito screens), windows don't seal fully, there are little bits of kitchen stuff that weren't there (chopping boards, tin openers etc.) and curtains are useless apart other things. Hot water in both showers wasn't issue provided you left a key in the power slot and left the hot water switches on. Air con worked fine. Rooms are not cleaned unless you put a door hanger up, but they do change towels, bring toilet paper and change bins every day. Bed linen was vegetal clean, but pillows felt like they were stuffed with cotton wool balls. Rooms get very sandy, but then the only people who brought sand in were us, and there's a hoover provided, so... In terms of the communal areas, the pools are plenty big enough, sunbeds were usually available, and it was never too noisy. That said, the main pool was always full of sand, as was the kids pool, and I'm not convinced the filters worked. Lots of tiles missing, filter covers, and several people fell through the pool surround (though this was always fixed quickly). The lifeguards might as well have not been there, but this seems pretty normal across the country. The crazy golf is unplayable, but the kids club was really good - that said, it's advertised as 10-12, but in reality you have to sit around whilst they dance around the pool and can't sign them in until 10.15, and they want them gone by 11.45. If you do not sign them in they get turfed out to wander the resort on their own; fine for my 9 yr old, less so for 5 yr olds though... The bar staff were lovely, but the prices were ridiculous - the drink prices in the on site supermarket were about half. The reception staff were 50:50 - some were lovely, the others could be at best described as hostile. Many of the apartments are owned outright, and the owners are not massively keen on tourists, and seem to have their own rules to follow. The beach is fantastic, and the highlight of the resort, but it's never going to be described as quiet. Would I go back? I wouldn't avoid it, but I'd probably not pick it again.

Just returned from a two week stay, self catering. We were lucky to be in block G and had a ground floor exclusive sea view, which meant we could walk straight out to the pool and to the beach. Lots of apartments are privately owned, the owners in our block seemed nice. Pool- lovely pool and sunbeds available with umbrellas. Yes it need need some of the tiles replacing, but always clean. Room- needed a refresh of new flooring and new blinds. Had everything in there we needed and was spacious. We had 2 bedroom and 2 bathroom exclusive sea view, ground floor. Cleaners came daily, replaced towels and bedding when needed. Swept and mopped floors. We didn't eat or drink at the bars in resort as the prices were very high. We took a 15 minute stroll to Obzor which has a range of amazing places to eat for next to nothing. 2 adults, 2 teenagers full meal and 2 drinks each was about 100 lev. Other days we ate for around 7p lev when the kids just wanted snacks. Great street food available and a lovely atmosphere in the square. Sea lovely, warm not too salty! But be aware there are jelly fish. It is lovely walking to Obzor via the beach, however we were occasionally cut off by the river meeting the sea and had to wade through. Water sports on beach were brilliant. It was a lovely place but we wouldn't return as our kids were a little bored so we would probably go somewhere a little busier and closer to a water park.

Great location. Everything else - not so great. Especially bad is the cleaning of the rooms - the floor was always full of sand - didn't bother vacuuming it or washing it a single time(we were there 7 days). The balcony was never cleanedas well. Several times the garbage was not thrown. There was a sign that the towels would only by changed If they were on the floor, they should have mentioned that if they were on the floor under the hanger they would just hang them back for you instead of changing them. And last but not least - we were families with3 small kids and almost all of the days they came to "clean" at 1 pm, while the kids were sleeping and they always rang the doorbell multiple times, just to be sure to wale up everyone The stairs inthe building were never cleaned as well...

It was great experience ! The complex is perfect for families with children. Many swimming pools and attractions. Children disco every day . Good sands and beach. Nice staff and good restaurants.