No Lift, 2 flights of dangerous stairs for over 60s. Toilet did not flush but despite advising the young Receptionists, no result, with the only option being to walk up then down those 2 flights of stairs whenever nature called. Receptionist gave the opinion she was too important to worry about the needs of guests, like Faulty, they were just a nuisance to her. Wi Fi advertised as FAST but unobtainable on the second Floor. Chair was broken & unusable but may have been for some time without previous notification as the Receptionist would probably accuse them of breaking it! Bar Staff were very friendly & a good Restaurant. Beds, child size but very comfortable with soft pillows. Location good.