Guest User
July 29, 2024
Have stayed in Antalya before and had an amazing stay. This time booked The White Gold Hotel in Analya and have been here for 2 days so far and want to get out of here today. Unfortunately booked here for another 5 days. We booked an ALL INCLUSIVE PACKAGE for 7 adults (myself, wife, son & family, daughter and family). Booked it on very high recommendation of Blue Sea Travel in London. When we got here at 11.20pm took us 40 mins to get checked in and get the bags to my room as only 1 person to handle baggage. Wanted to use the digital electronic safe in our room which is the same as all hotel safes and we were charged euros 2 per day so had to pay 16.00 euros for the safe. Wi-fi is available through the hotel but very weak unless you are in the lobby. Had to go to reception 4 times to ask for an Iron and ironing board as they didn’t understand me on the phone. Reception said there is a 2 euro charge for an iron after I kicked up a major fuss he said I can take it without paying. Being all inclusive you expect all soft drinks and non alcoholic cocktails to be free but they charge 10.00 euros for a non alcoholic cocktail. If you want a fresh orange juice it’s 3 euros. They have a fridge in the room but nothing in it. If you call reception a few times you will get 2 or 3 bottles of water. Only 1 Resturant in the hotel which serves a buffet all inclusive breakfast, lunch and dinner. Staff is generally rude, inattentive, whilst I do not expect them to go above and beyond, surely requesting for fresh milk for an 18 month old is not too much to ask for. Whilst this hotel claims to be 5 STAR I would rate it based on my stays in everything from a 2 star to amazing 5 star hotels as between 2.5 and 3 star tops. I have another 5 nights and feel I will regret being here for the rest on my stay as will my family.