alphalau
May 31, 2024
Outside of hotel: - Grounds extensive, well located on the hillside of Berkeley overlooking the Bay. - Tennis courts and pool at the Club. - Spa that closes at 5pm, very early. - Grand old building that looks beautiful. Inside, public areas: - Lobby grand and well appointed. - Limehouse restaurant and lobby bar lounge has beautiful views, a terrace that looks over the Bay. - Food expensive but good. However, for a hotel this large, food and beverage outlets are too few, restaurants close early (10pm? 11pm?), not even room service is available. Restaurants not sufficiently staffed. - Reception and concierge friendly. Rooms: - Clean but decor and furnishing old and dark, insufficient lighting. So dark in the wardrobe area that I had to move my suitcase out to an area by the window or couldn’t see anything. Lighting in bathroom also very dark, could not apply my makeup in the low lighting. - Aircon very noisy. Air intake machine inside wardrobe, strange setup. Ended up turning it off although nights were cold. - Minibar empty. Nothing to eat and drink at night, no room service. - Mattress too soft, gave me backache. - Housekeeping efficient and clean, but likely overworked. Room not tidied up daily until mid afternoon. Pricing: - Not fixed price within the same period, booked online and pricing changes by every few hours if demand is high. - Average price USD440 a night for a bay view deluxe room, expensive for what the hotel is. Nevertheless I would rather they list the real total price than slap on this hidden fee “resort fee” of USD50 a night, which I understand is an illegal practice in California from July 2024.